California Home Spa

07/29/09

untrustworthy

by bladuca at Citysearch

I recently purchased a teak patio set from the above retailer. The salesperson told me that it included a sofa, love seat, coffee table and two end tables. A sofa and love seat were delivered to me. When I called to inform the salesperson of this oversight he stated that he did recall that the tables were included, however he would need to speak with the owner prior to delivering them. The other issue was that the couch cushions were dirty and the arms had some deep scratches in them. I'm not sure if the damage occured in the process of delivery or I just didn't notice it in the dark warehouse. The owner called me back the following day and informed me that I would not be receiving the tables and I knew the condition of the furniture when I purchased it. My interaction with him was extremely negative. He was surly, condescending and flat out called his salespeople liars. In fact, he expanded upon that and called ALL salespeople liars. Perhaps I am naive and too trusting, but I think people should honor their verbal contracts.

• Pros: quality furniture
• Cons: poor customer service, dishonest owner