rude manager, not too friendly receptionist, helpful sara, helpful onsite manager, great experience, clean highquality apartment, disappointing results
They manage condos too.. Berro Management also manages condos. They seem to be very knowledgeable in this field and have bookkeepers and representatives specifically dedicated to that field of property management. Plus they have a 24 hour answering service for emergencies. Their response time seems to be very good
Don't Recommend. I got my apt. through Preferred Property, Manager Lucy (great person). Berro happened to take over the Apts. the past couple of years. Results is disappointing, they got an unproffessional unsite manager (kind of wonder how they picked this person). Us tenant here can name a bundle of unqualified quolities in this manager they've chosen. And it seems like Berro is not interested in hearing anything from the tenants, but only from the chosen manager. Now you can see where us as tenant stands. So far she's done nothing but aggravate and play games. If we want to keep our place and keep the peace, we have to keep quiet and keep underprofile. The only thing Berro suggested is ' If you don't like the manager or can't get along with her, than you're not obligate to stay with Berro.' Don't know what else to say but Berro's does not hear or take interest in hearing their tenants. Other Tenants as Witness.
Best Service in Long Beach. I've lived in LB all my life, and have rented from several different management companies. Berro Management is by far the best. The manager who lives at my building keeps everything clean and is always available if I need her. I will say that a few years ago, they did have a receptionist that was not too friendly, but I don't think she works there anymore. The last few times that I called the office, there was a very helpful lady. Anyway, I am very happy with Berro. If I move again, I will go through them.
BEST PROPERTY MANAGEMENT COMPANY EVER!. I RENT FROM BERRO AND I HAVE NEVER RECEIVED BETTER CARE AND KIND ATTENTION TO MY NEEDS. THE RECEPTIONIST IS A SIGHT FOR SORE EYES AND SO HELPFUL! MY PROPERTY'S SUPERVISOR IS PETER AND HE IS SUPERB! HE ALWAYS RETURNS MY PHONE CALLS PROMPTLY NO MATTER WHAT TIME OF NIGHT I CALL HIM. I WOULD SUGGEST BERRO TO ANYONE LOOKING TO RENT A CLEAN, HIGH-QUALITY APARTMENT AT A GREAT PRICE! 2 THUMBS UP FOR BERRO!
Worst Property Management Company.
My experience with Berro was absolutely horrific. My complaint begins with the on-site manager, a person who does not speak English. I assure you that I have no problem with non-English speaking citizens, however, it is near to impossible to communicate problems with such a prohibiting impediment to communication. The times I have called Berro to inform my representative of my needs, she was not to be found and never in her office. The next logical course of action was to leave a message on her voicemail system and repeating the process until I realized that I had left several different messages and had yet to receive a return call. When I did finally get my representative on the phone she had major attitude like I was bothering her. When I at last resorted to interrogating the secretary, she was never able give me any answers to my questions.
I have lived in the same apartment for several years, and not once did I ever see my Berro representative. Additionally, there is no upkeep to the building. For example, gangs have come by and defaced the walls of our complex. We, as a community, called Berro, and the only thing to come of it was the suggestion that we talk to the non-English speaking on-site manager. The graffiti sat there for two weeks until one of the tenants brought paint home from work and painted the wall himself. The list goes on and on, however, I will end with this: stay very far away from Berro.
THEY JUST CARE ABOUT THE RENT. MY EXPERIENCE WITH BERRO MANAGEMENT WAS SO AWFUL I RECOMMEND NOT TO RENT FROM BERRO,AT THE OFFICE NO ONE WILL CONTACT U IF THERES A CONCERN THEY WILL JUST THREATEN THROUGH MANAGEMENT TO KICK U OUT FOR ABSOLUTELY NO REASON NEVER NOT ONCE WAS I LATE ON RENT AND THEY JUST DONT CARE.IM SO HAPPY WITH THE MANAGEMENT COMPANY I HAVE NOW OUR PROPERTY SUPERVISOR ISNT A WITCH.THE WHOLE STAFF AT BERRO IS SO UNPROFESSIONAL
Berro bites. I've never had such a malappropriate landlord in all my years of renting. My next door neighbor feels the same. Our Berro rep is rude, drops by unannounced, and will threaten to evict you for anything and everything. What a psycho! Run as far away from this company as you can!!!
Awful receptionist. The receptionist at the main office is really rude. While I was waiting to get and return keys she was on the phone with tenants and rolling her eyes at everything they were saying. She had an attitude about everything with everybody. I even tried joking with her and she wasn't having it. My short experience with this company turned me off of renting from them. I have talked to some of the tenants and they agreed with me. I will not rent for these people.
Run away as fast as you can. Like the last two posters, I am having an extremely negative experience with Berro. The things that they promised would be fixed before we moved in have not yet been fixed (we are here close to three months), the place looks like a dump and the rep assigned to us keeps on making false promises. I am hoping that these reviews will help keep someone from going thru what I am going thru with Berro.
If you see the. The manager that I dealt with was rude and disrespectful. The turn around rate for tenants is horrible. The average tenant stays for 2 months. She would pound on your door all hours of the night, did not inspect the smoke detectors when promised, and the lights outside the door were always off, she even did not want the tenants to recycle. The staff at berro management are of no help. They are also rude and unprofessional. I would not recommend using this property management.
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