mediocre service department, excellent sales
Everyone I came into contact with was so professional and friendly. It was a great purchase experience!
Robbie Montinola truly provided an exceptional buying experience. He made the purchase process seamless from a simple internet quote (which he promptly responded to) to an actual purchase the following day. I highly recommend Robbie to anyone who likes a hassle free, quick, and fair deal when in the market for a new BMW.
Alan was a phenomenal at setting up our purchase- from finding the exact car we wanted to ensuring that we were getting the best deal. We have bought 3 cars in the last 4 months from Alan and will continue to deal with him and LBB team.
Worst service experience of my life.
Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible.
Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hung up again immediately. So I called back and asked if I could get the keys to my car, he said "NO" and hung up immediately again. At this point the loaner keys were already through the door. So I had to wave down a cab to get home.
For being such an expensive car and have $2700 of work done, this is not the level of service I would expect. I will never be coming back to BMW Long Beach for any reason at all. I will be sure to tell all of my friends to never go there, and I will spread the word about how poorly I was treated.
And just to top things off when I got my car back the service lights were still on. Thanks!
Art is a very good dealer he is so nice to me and he explain all what i need.. i do not need to ask question because he tell me everything! he is superb:-)
I am writing this review to give
deserved recognition to Phan in BMW's service center. He provided me quick and professional service. If you want someone who will get your car in for service as quick as he can and works with your schedule, he is your guy!
As a heads up, this service center is ALWAYS busy and backed up. Plan on always waiting a while for any type of service, but Phan will for sure do his best to get your car worked on as quickly as possible.
I ordered a 2011 550i through their internet service for a lease and worked with Robbie M. Robbie was great to work with from getting quotes to getting the car ordered and delivered; he kept me informed throughout the process. To top it off he delivered the car to me in San Diego. Excellent service!!
Michael provided me with a truly superb buying experience! He responded to all my questions promptly and helped me get exactly what I wanted at a great price. I look forward to working with Michael in the future and would recommend him to anyone looking for a new BMW.
Great dealership and service ppl~ picked up a used car here, very good experience
Long Beach BMW provided me with a no hassle, no pressure buying experience. Everyone was so helpful, so patient and so professional. I would highly recommend this dealership to anyone. Best car buying experience ever! Special thank you to Frank D!!
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