Eli's Jewelry

09/11/09

Great service and beautiful Jewelry!!!

by Austin Miller

From the bride:

We (my fiancé and I) LOVE Eli's jewelry! My fiancé worked with Raffi designing my engagement ring and it was beyond any of my expectations.... absolutely gorgeous! Most importantly, the customer service is excellent because they make you feel like family. They were genuinely excited to meet me after we were engaged and they worked with us to design the wedding bands today. If you are looking for quality and outstanding service, then look no further!

From the groom:

As a guy that was completely overwelmed by the process of buying a ring I was so happy to have found Raffi at Eli's. I actually went into this with a good understanding of what I wanted and not completely ignorant about how to pick out a diamond. My problem was that I spent hours walking through the thousands of counters in the downtown jewelry marts and did not find anything I liked and could not trust any of them to make a custom ring.

I remembered that a friend of mine had recommended Raffi and so I found the address and walked in. From the moment I walked in the door I was relieved. The store is on the second floor of a private building, so the atmosphere is nothing like the chaos of the jewelry marts on the street level. I also felt like I could trust him, because his business depended on referrals, not foot-traffic from the street (in addition I already had a recommendation from my friend, a very savvy business man). After talking to Raffi the decision was easy. He was very knowledgeable and easy to work with and best of all I never felt any pressure to buy anything whatsoever.

I did end up buying a beautiful engagement ring that even strangers gasp at when they see it, two wedding bands (one for each side of the diamond ring), and my wedding band.

Best part was that I designed the ring with Raffi and could see it in CAD on the computer and make changes before the final ring was made. Then my fiancé and I went back to design my ring together after I proposed. And even with the amazing service and quality product I received, and all the hours that Raffi spent with me in front of the computer screen tweaking the design, I didn't have to pay anything more than if I had picked it off the shelf of a wholesale dealer's store.

Overall the entire experience was perfect! I want to thank Raffi and his family at Eli's Jewelry for beautiful rings and even more for the fun times in the store!

• Pros: Friendly, helpful family run business
• Cons: None.

08/07/09

Amazing Family and amazing Jewelry!!!

by tcpolo11

I have been searching for over two months at various common name jewelry stores and have been blinded by the markup in designer rings and outrageous markup in jewel costs. I heard of the jewelry mart in Los Angeles and went to check it out with my mother, at first it seems overwhelming. If you have not done your research you will be lost and probably be conned into buying something you don't want. I had found Eli's to be in the top 3 of of my research and being located in the building right next to the parking garage we decided to visit Eli's first, funny thing it was the only place we went! Located away from the craziness of the lower street levels, Eli's is right off the Elevator and extremely quiet and secure that gives you a peaceful shopping experience. Eli is so warm and welcoming and will give you the run down of what he and his family have to offer, the options are endless. The diamond quality and selection that you have are remarkable! All the diamonds are highest of quality with almost no imperfections and a lot come laser inscribed! I found 4 rings that fit what I wanted, the second I mentioned what else I was looking for in the ring design...brother Raffi came out with his adorable daughter who is "the boss" of the place (adorable!). Raffi took my diamond that I had chosen and my ideas I had described and produced a high quality 3D custom design in a matter of a week or two! I touched up here and there to get what I wanted which was awesome! Then a wax mold was produced the gave me an actual view of the size etc. So great to see it before finished. The end result was breath taking! Raffi promised 99%....I got 150%, the ring and craftsman ship are stunning! It really builds uniqueness and a vintage soul to the ring that my fiance desired. On a side note, if you get to meet the mother your truly in for a treat! she coats the experience by establishing the warmth and security of how Eli's came to be the best Jewelry shop in my opinion. If you can't trust Eli's your out of luck, plain and simple.

• Pros: Breathless high quality jewels and custom detail
• Cons: None!

07/30/09

Great advice, fantastic service, friendly atmosphere

by jbiebes

On recommendation of my brother, I went to Eli's Jewelry searching for an engagement ring. I had a vague idea of what I wanted, but when I got bogged down in the details, Eli & Raffi patiently explained all my options and made solid, sensible recommendations. In retrospect, they were right every time. The ring is perfect, and she loves it!

At every step of the process, they were friendly, professional, and welcoming. I did a lot of research before making my purchase, and I believe all their recommendations were spot on. After I talked things over with them, they obtained several outstanding quality diamonds that met my criteria, which I was then able to examine. There was no pressure whatsoever to try to upsell me to anything more than I asked for.

The craftsmanship of the ring is absolutely excellent. I didn't know her size, so again, they helped me make an educated guess (almost perfectly), and they stand behind their work to adjust it later.

Finally, they made me an offer that was highly competitive -- even slightly less than Blue Nile. I felt comfortable every step of the way, and would definitely return again for my future jewelry needs.

• Pros: Superb workmanship and advice