Azusa >Gifts & Novelties > Aloha Event Service
great work references, order supplies, order linens, bad experience, not as professional customer service
Poor Service and they'll make you CRY!.
I had a really bad experience with Aloha Event Services (a.k.a. McRon's Party Rentals) when I was planning my wedding. I dealt with a wife and husband team, Pamela and Sandy McCubbin, respectively. Their customer service is not as professional as you would hope for in a party rental services company, that includes handling something as important as weddings.
Pamela takes days to call you back and she'll say she never received your emails either - "must be some email problem". Then, when you think you have an appointment to look over the linen swatches and her catalogs, she says she can't meet you, you will need to reschedule even if you made the appointment a couple of months in advance. When she sees you, she acts like she's your best friend and you think you have an appointment with her again to look at the linens and party supplies she's suppose to order after you've spent 3 hours with her. But, then she'll yell at you that you don't have that next appointment because you didn't put a deposit down - the one that she never asked you to do and therefore she never ordered the supplies for you to look over!
Finally, she will yell at you again that she just can't do business with you because she's highly stressed on planning another party event, you're not her priority. You tell her, that you don't want to work with her anymore and you'll work with her husband, Sandy instead. She'll bark back that he is even more pissed-off at you than she is. She makes you cry because you're already feeling overwhelmed about your own wedding plans and that someone in her profession shouldn't be making you cry at all.
Then, you'll get a call from Sandy saying that he never said he was pissed-off at you and that he is surprised that his wife said that at all or even went off the handle You tell him that was the 2nd time you were yelled at by his wife. He wants you to come back any way, but you're not sure because working with this vendor is too stressful - they've made you upset and cry.
Then, you desperately seek another vendor and you've found one that is utterly professional and has shown you everything from their showroom and has great work references within 1-2 hours of meeting. You feel secure and happy that you've been treated well, that your wedding is going to be beautiful, the way you should feel when planning your wedding.
Finally, you call Aloha Event Services back to say that you're working with someone else now and they stick you with a $250 charge that they say you signed if you canceled the order. But, there is no order because the wife never ordered your samples to look at to begin with and therefore you never did make a decision to order the linens and supplies you wanted for your wedding. You feel sickened and angered that they took you - they even fabricated paperwork when you go to your credit card company to dispute the charge. It was definitely a miserable experience working with them.
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