Dental Group of Arcadia

02/06/12

Recommended Dentist

by horacioreding

My older brother recommended West Coast Dental a few years ago, and I finally gave them a try last week. I wish I hadn’t waited this long. My teeth were in horrible shape and I was ashamed to visit the dentist this way. But I felt very comfortable there because the staff is so great and friendly!!

My dentist didn’t make me feel bad for not taking care of my teeth. In fact, he seemed to have compassion and told me that everything was going to be OK. I needed a lot of work done but he explained everything in detail and said that he could take care of it all in a few visits. I was stunned. Of course I was worried about how I was going to pay for all of this, but they set me up on a great payment plan.

01/18/12

Great Dentists, Amazing Facility

by frankgist3

West Coast Dental is a great company. They hire some of the best dentists in the industry and know how to take care of their patients. I must admit I was very grouchy when I first called West Coast Dental about a major toothache I was experiencing. I had been in pain for over a week, and couldn’t find a dentist that was able to squeeze me in for an appointment.

But the receptionist who answered the phone at West Coast Dental was exceptionally friendly and professional, and took the time to listen to my nagging, which I later apologized for. The local office was able to give me an “emergency” appointment that afternoon. I was shocked! I took time off work and was able to see the dentist that day. It turned out I had an infected cavity in need of a major root canal. The dentist prescribed me antibiotics and have me another appointment to come back to fix the issue. My toothache went away that night!

09/15/11

horrible dental experience

by sandrauhe

we chose this group for our child's orthdontist and would never recommend it to anyone EVER. After 3 years ! her teeth are in worse shape than when we started,

They told us 1.5 yrs and after 2 they had created an overbite that did not exist previously. When I pointed this out they acted as though they had not noticed then I was told that "we will only work on that and she'll be done" a year later no movement at all on the overbite... then they tell me "if you arent happy you can sign a release and we can just take off the braces and stop treatment" ! yeah after paying thousands her teeth are worse and there is still no end in sight -

stay away from these freaks

01/11/11

Take your Business Elsewhere

by JustSoUknow

Unfortunately I can only add to the negative comments here.

1. I have arrived before my scheduled appointment and had to wait for over an hour past my appointed time to been seen; on more than one occasion.

2. I have "needed" work beyond what my insurance covers. When pressed to explain why it's necessary. The "reason" is "explained" in a condescending manner, and doesn't make sense.

3. I assumed that the dental care was the first priority of this dental group. A number of incidents over the years have shown me that $$$ is the priority and my (dental) health is secondary.

4. It took me several years (I'm slow) to realize that I entrusted the wrong people with my dental care. After leaving and seeing several other dentists, I learned enough to realize that this dental group also lacks or doesn't use the skills of a good dentist.

In my search for a good dentist, I found good, very good, and excellent (my opinion of course). I place The Arcadia Dentist Group as the only ones in the Bad category.

At least one Star is required for a rating, but I find one star to be a stretch.

Pros: Dr. Lee is very attractive

Cons: Everything else

08/26/10

RUDE STAFF UNPROFESSIONAL FACILITY

by evaluator123

one thing is for sure is that the other comments about pricing is very true just know this facility is always full of suprises. the staff are soo rude especially one female in particular who handles the pricing and procedures that will be getting done the doctors dont explain anything to you they just go into the room and start working and when you ask a questions they get annoyed one responce from the doctors were "you know what that is" i said no..that dr said ok and left it at that. they are unprofessional and always mix up their charts. to get an apt is a hassle and they always charge extra for emergencies had work done and ended up having the teeth removed at another facility other denitstis couldnt beleive what more damage they were doing to my mouth. i wil never return there again especially with their out of the box pricing and extremely un professional staff.