Wild Thyme Cafe & Bakery

10/31/10

IMPRESSED BY THE CHANGE

by tjones1970

I've been a customer of Wild Thyme for a while, I really like the food.They have a great menu with some good fish dinners. I have never been disappointed with the food. THE SERVICE at Wild Thyme used to be the only thing that was a big let down. It seemed like we were interupting the servers and that they would get to us as soon as they were done talking to the hostess or each other. But that seems to have changed in the last month or so. It seems that the owners have hired someone who knows about customer service. She seems to have the staff on there toes and makes sure that we(the customers) are taken care of. Impressed by the positive change.

04/02/10

PLEASE NEW MANAGEMENT

by payybackkplzz

Everything on their menu is okay- it's as if something is missing. Their service is horrible, I was seated at the counter where the waiters and waitresses as well as hostess could see me and it took them nearly ten minutes for them to take my drink order. The servers are rude and very obnoxious. Since I'm sitting at the counter I could hear every word they are saying. They talk about the couple seated at table six and three, how so-and-so tipped them this much. The servers should be happy they are getting any tip at all with the way they are acting! I don't know how Wild Thyme stays in business. I know for sure that I will never be back again until they are under new management. When I went to pay the bill, this rounded girl did not even notice me. She was talking to a server behind the counter about who knows what while playing with her hair. I cleared my throat and finally she looked over with this snear look. She took the bill and gave me my change. I know I will never be returning to this restaurant- if you could call it that. Instead of Wild Thyme they should call it Rude Thyme so people know what they are spending their money on. If there was anything lower than one star, they deserve that.

• Pros: none
• Cons: Service is WORST than Horrible

09/30/09

HORRIBLE, LAZY SERVICE

by jonavarro

I really do not know how they can be staying in business with the customer service they guve (none). The hosts are always slouching around, talking to the other waiters and they take FOREVER to attend you at your tables. Refills? Good luck! The worst part about it is that they WILL actually tell you something if they are not satisfied with their tip. Of course, only if you are the last person there. It happened to me. Horrible place to dine at. I advise you to stay away from this horrid place.

• Pros: Good cheese
• Cons: Lazy employees

03/22/08

Great food, TERRIBLE service

by KIISKIWI1

I don't know what's happened with customer service these days, but Wild Thyme seems as though they've hired the worst of the worst. The hostess always seems to be gone before I've even sat down at the table with her eyes wandering off somewhere in the distance. I've JUST gotten home from going there after being a very loyal customer for years, and sat down for 15 minutes without so much as being glanced at by any member of the waitstaff. 3 parties who came in after I did, got their beverages served and no one even came by to see if I wanted water! The servers seemed to have time to stand by the register and chit chat, and calculate bills and tips and so forth, but nope.. no time to see if I wanted food. If I wanted that kind of attention, or lack there of I could have just gone to some restaurant in BH with pretentious waitstaff. ARGGHH...

ASIDE from that.. they still have delicious crepes which is the only reason why I'm giving them a 2 and not a -10.

04/07/07

apathetic, slow, clueless waiters and food is average. rude cashier

by lls_one_elle

We came here for breakfast on Saturday a little before noon and the restaurant was not that busy, but for some reason the service was slow. The restaurant was probably a third full. We were waiting for quite a while before they took our order. Finally we ordered off the late riser's menu since they didn't have breakfast. I had the florentine omelette which was just okay, nothing special. I looked over and I noticed the table next to us trying helplessly to get the waiter's attention too. Poor couple looked like they were done with their meal when we were seated but couldn't manage to get the check from the waiter. Portions are pretty small here, but it's a step above ihop's or denny's I suppose. WHen we were leaving, I asked if whether they baked the cakes and pastries here and the cashier (white guy) looked at me with a stotic face and said "yea." Oops, my bad, sorry for asking; i guess i got him at a bad time. Typically there is one Asian guy cashier guy who is nice, but the white dude gives attitude like no other. The staff behind him were horseplaying around and joking and laughing; obviously they don't care about the people in the dining area trying to get their attention. Until there's another breakfast place in Pasadena, unfortunately WIld Thyme will just have to do.

• Pros: nowhere else to go for breakfast in pasadena
• Cons: apathetic, slow, clueless service