Pasadena >Doctors > Parks, Barnett, Od - Linden Optometry Pc
477 E Colorado Blvd, Pasadena, CA | Directions 9110134.145982 -118.140549
Neighborhoods: South Pasadena
Nice, friendly optometrist – Dr. Parks has been my optometrist for 25 years. A good guy. Highly intelligent. We go way back: He was the optometryist who fitted me for my first pair of contacts when I was in the 9th grade.
When I ask him for advice about my eyes, I know that he will give me helpful, honest feedback. He's not some sort of salesman, he's a doctor. Its great to have a medical professional who takes his time to communicate with the patient.
Cool Eyewear, Helpful Staff – We went to Linden's and were bowed over by the frame selection. Where to begin! My wife and teenage daughter went nuts over the Bebe and Juicey Couture frames. The optician gal (Zooma?) who helped us out was real friendly. Her advice was spot on. It was a unique shopping experience that was actually FUN. We had a great time trying on the different frames and getting feedback from the staff. I ended up with some Oakleys. Very happy with them. Thumbs up for this place.
HIGH PRICE, LOW GRADE SERVICE – I purchased a pair of glasses and had to follow up with 3 additional visits to have them adjusted. At the final visit i requested a refund and was informed that not only is the a 20% restocking fee (of the frame) but only the frames are refundable which would have me leave with two lenses in my hand which were specific to those frames.
LESNCRAFTERS HAS A 100% MONEY BACK GUARANTEE!!! This served as an expensive lesson and i will never go back!!!
Wonderful Staff, great service by optometry docs – I wanted to give kudos to Fay the optician and to Dr. Allen Limfat for being so incredibly awesome everytime I go in. Dr. Limfat really truly cares -- not something you can take for granted in healthcare professionals in this day and age. After referring me to an ophthalmologist for a detached retina, he called me back twice -- personally -- to make sure I kept my appointment and got taken care of.
Also, Fay the optician (cute little lady, a bundle of energy) is incredibly talented at selecting frames for patients. It's amazing, they must have thousands of frames to choose from, and she takes a look at your facial features and can pick out the perfect frame in no time. I thought that was awesome. My husband and I wouldn't go anywhere else.
Customer Service Has Seriously Deteriorated at Dr. Linden's – I have been a patient at Dr. Linden's for over 18 years. At my last visit, I was greeted by a rude, obnoxious receptionist.
I just made a call to try and get some information about the contact lenses that I purchased and this person was unable to assist, with the same rude, crass behavior that I experienced when I was there.
The doctors have always been great. In the past, I never had problems with anyone at the office. Front-line staff is extremely important to Customer Service and they have obviously not been trained well enough to greet customers appropriately. I never expect to be greeted with unreal, "peachy-keen" attitudes, but do expect to be treated as a PAYING CUSTOMER.
They have just lost my business as well as that of my family members who will be informed of their Non-Existent Customer Service. Sorry, Dr. Linden, we're moving on.
technical problem and bad attitude – I have been a customer for years. I would bring my prescription and get my glasses made by Linden because of their wide selection of frames, but my recent experience has ended that. I was reasonably happy with their optician service, until my last two pair of glasses. The the first pair saw the coating peel off the glasses after about a year. Although my prescription hadn't changed, the optician told me their was nothing that could be done but to buy a new pair of lenses. I wasn't thrilled, since my lenses are fairly complex and expensive, but I shrugged and ordered new lenses.
Now I'm facing the same problem again - the coating is crazing. I went in and asked for the manager to discuss the problem; his suggestion? Buy a new pair of glasses every year whether my prescription changes or not. When I questioned this, he told me "insurance will pay for it anyway." This isn't an attitude I like, and in any case it isn't true - for glasses like mine, insurance pays about $100 out of about $300 for the lenses alone. If I need frames in addition, I'm on my own.
I will be looking for a different place to make my glasses.
Beware the "special deal" -- it might affect your credit – So here we were, getting an exam for my stepdaughter. All paid up, everything went smooth, but we had to come back the next day for the dilation. When we came back we were presented with another bill. Clearly a clerical error (or was it?) and the clerk assured me it would be taken care of. If there were any additional questions, someone from billing would call me back. OK, fair enough I thought. Man was I wrong!
No one ever called. Instead, for the past 6 months, we've been getting a bill for $25 every month...and every time I call in to explain that we do NOT owe this, we get the same answer: OK, we'll look into it and, like the proverbial broken record: "someone from billing will call you back." However, the call never comes. I have called in 4 times... probably way more often than most people who just pay the measly $25 to get it over with and avoid the significantly bigger collection hassle...which, I believe is EXACTLY what Linden banks on, pun intended.
Well, yesterday I had the final conversation in which I offered them to take the fraudulent charge off my account and call me back to confirm...or I would write the check and tell the story. Alas, no phone call and hence this review (and yes, I sent a check). Somebody's gotta keep their word.
PS: I wouldn't be surprised at all if this practice is systemic at Linden, so BEWARE!!!
The worst in patient care and lousy customer service – My visit to Linden Optometry was completely dreadful and a big waste of time. I went there because they were opened on a Sunday. I had a 1pm appointment and it took an hour an a half to been seen. They have an assembly line set up and you are passed from one person to the next and so forth. We were there a total of 3 hours and I felt nothing was accomplished. My follow-up appointment was at 11am, so I arrived twenty minutes early. We waited almost an hour an a half before they called me. The follow-up was only suppsed to take fifteen minutes. I was wearing a trial pair of contacts and the doctor wanted me to switch the one I was wearing on my left eye to a different prescription. It took only two minutes to switch out my contact and to my surprise the doctor that i was working with took another patient so I had to wait for another doctor who had to look at my chart all over again. When I switch the contact on my left eye, my vision was blurred, yet that doctor insisted I try them out and return in a few days. I was so upset and so I asked for the doctor who had originally seen me ten minutes before which I had to wait since he was with another patient. I was so upset by this time that I asked for my original prescription. I was going to have my prescription filled but they asked for the funds upfront and they would reimburse me once my insurance paid them. Also, they charged me 75 dollars along with a 10 dollar copay for my follow-up exam which in eight years I have never had to pay for a follow-up and also I was not aware I was going to have to pay additional money. (they call it a fit exam which insurance companies do not cover) On their website they claim to provide clients with quality care and take pride in their level of customer service and they do the complete opposite. Customers come out cursing and upset. I left saying, "I hate this place." I will never return nor will I ever refer a patient.
Dr. Limfat is good... I feel that they do not care about the customers – Dr. Limfat is the only Dr. I want see at LINDEN OPTOMETRY. I have had to put up bad service and longs waits, along with glasses made wrong!! But today was the final straw, I will not go back. I had an appointment for me and my husband to see Dr. Limfat. I had made the appointment weeks ago, I confirmed and was assured that he could see both of us at the appointment time. When I was finally called in by a different doctor (after a long wait), I told him that I was to see Dr. Limfat. The doctor told me that Dr. Limfat was on vacation!!! I had waited months for my husband to have a day off for another Dr. appointment to schedule this appointment and I made the appointment weeks in advance. I was told I could be seen or come back another day. Well we drove thirty minutes to get there and I had no idea when my husband would have another day off. So we both saw doctors other than Dr. Limfat. When we were ready to look for frames, they wanted to have the same person help me then my husband, making us wait longer, but only after they finished with whom ever they were already helping. I refused to wait, I insisted they get someone else to help my husband, while I talk to a manager about my complaints. They get many people because of the insurance and don't really care if a person is treated well or not. I guess they have enough customers to not worry about a few not coming back. I told the manager how unhappy I was and all he said he could do for me was to get my glasses done a few days early, BIG DEAL!! I had waited months for the appointment with Dr. Limfat (who I did not see) what did a few days matter? I will not go back no matter how good Dr. Limfat is. It is not worth it. I expect to be treated as a customer not a welfare recipient that has to put up with whatever they are given. (I have been there done that, but now I now have a three digit income and will not be treated as person waiting for a handout, or take whatever they are given.)
messed up my glasses repeatedly - i will never go here again – i was totally appalled by this place. i must have went back like 6 times to get my prescription fixed and it's still weird. the staff is uneducated. don't listen to their advice. i got a pair of red eyeglasses which are just hideous but while i was in the store the two people helping me were like "these are great glasses." seriously, i look stupid. also they could not get my lenses to fit into the frame. they told me it was my prescription. that was b.s. they're just shoddy. do yourself a favor, do not go to this county clinic. yes, it's like a county clinic.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Parks, Barnett, Od - Linden Optometry Pc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.