Michael's Arts & Crafts

12/23/10

The Absolute Worst

by that guy1

I don't work for one of Michaels competitors. In fact, I'd never visited their store until my wife suggested that we go get two items framed. We opted for the pricey custom framing but felt it was worth it. Two weeks later we receive a call from Michaels. The framing mats we ordered were out of stock. It took them two weeks to tell us this after we placed the order. Three weeks later we received another call. Their was a problem with the frames we initially ordered, and we could continue to wait or just come in and get our money back.

They had our material a total of five weeks. Screwed up our order twice. Then basically told us to come get our items. Once we got to the store, they ended up giving us an order that wasn't ours, and I noticed large handwritten notes on the order sheet "FRAME OUT OF STOCK." Only after I complained to several employees did the last one give a half-hearted apology. My wife and I went immediately to Aaron Brothers on Lake, around the corner from Michaels, placed an order and told that it would take about a week to finish everything. After explaining our Michaels mishap to the manager (Lynee), she said she would personally take care of our order. Lynee was also knowledgeable and extremely professional.

If you've ever considered doing business with Michaels on Colorado in Pasadena, DON'T! You will save yourself many headaches and aggravation by driving past Michaels and going to Aaron Brothers, which is less than a mile away. I rated Michaels with one star, and only gave it that high of a rating because Citysearch doesn't allow negative stars.

12/15/05

Holy Cow - This Store ROCKS!

by stacilee

I was blown away at the Michaels on Colorado! (I came from Orange County where ALL M's are awful.) This gem is two-story, loads of *extremely* well-stocked varietal inventory. Staff, if not all personable, at the least they are very knowledgeable. This store is 1) well lighted 2) CLEAN 3) well stocked. Parking is a nightmare. The busiest M's I've ever seen (out of dozens of M's in So. CA I've seen). Numerous OPEN checkouts, great sales, great coupons, great stuff! Yippee, I can't get enough...

• Pros: Well Stocked ALWAYS, Clean, Comfortable, Helpful Staff
• Cons: no online shopping, Parking Nightmare

05/17/02

...somewhere else....

by Kazam

If you have the option to go somewhere else, then do. This place is really cramped and kind of dis-organized. The staff is friendly, but no one there has a smile on their face so I'm not so sure they really enjoy what they're doing. Finding what you need is a bit confusing, and the two times I asked if they carried something I was told that they didn't, but ended up finding out that they actually did.