New Century Volkswagen Inc

05/21/08

DO NOT HAVE YOUR CAR SERVICED HERE

by inavig8 at Citysearch

Terrible Service, My daughter has been having nothing but trouble with the service center., May 17/08 Was the LAST TIME our car was serviced. . The mechanic climbed into her car greasy without protection and left the grease on her wheat colored seats floor and door. Mike the service manager stated to VW Customer Care that she was not even there although she has the receipt for the service and signedt that they indeed left the interior dirty with grease (they over-filled the oil the week before) is why we were back, I have spoken to Nicole at VW Customer Care 3 times over various problems with the service and even asked if she should go to another dealer to have her car serviced due to lack of service and potentail retaiation, She stands behind Mike that the car was not there. Egads what the hell !!!!!

• Cons: Never was a loaner available although they state loaner in their advertising

07/02/07

WORST EVER!!

by stanp90221 at Citysearch

Liars. Awful salesmen. Will say and do anything to make a deal. But will not tell the truth about the car your are actually getting. Lied about almost everything. They made a bunch of shifty last second changes and "messed up" on crucial numbers on the final documents. Because of New Century I will nver buy a VW again. Beware. Run, avoid at all costs. These are the type of people that create such a bad name for car salesmen. Horrible and shameful. I waste time every day thinking about how these bad people sucessfully ripped me off and ruined what should have been a happy experience.

• Pros: None
• Cons: Everything. I will never buy a VW again.

06/18/05

service

by siankennedy at Citysearch

They took all day to change my oil (9-5). They said it would be an hour. They said they would call- They didn't, until they said it was repaired. It wasn't. When I got there at 5 I had to wait a half hour for my car. None of the things I told them to look at were looked at. They charged me for new bulbs for my blinkers which were still not functioning.