Acura 101 West

11/26/11

No Customer Support Once Paperwork Signed

by KRSmith12 at Citysearch

Upon closing the purchase for our car we indicated that due to being an active duty military family we do not pay the full CA registration fee as we are exempt. We were told that we have to pay the full fee for now and will be cut a check from the dealership at a later date upon finalizing with the registration office. 2 months later we received a check for $29 that should have been approximately $180.

We have left multiple voicemails and have drove 1 hr to the dealership to wait in the waiting room for 1/2 hr and then told the 1 woman who can help us is only in on Tuesday & Thursday. No one was even going to tell us, we had to keep asking for help and they just kept saying wait in the waitin groom.

We are unable to contact anyone within the finance department and they seem to have no intention to refund us the over charge for vehicle registration. It has now been almost 3 months since purchasing.

I would not purchase another vehicle from the dealership nor would I recommend any of the employees at the dealership.

10/24/10

Best car purchase experience I had with Fleet department

by nahid khazarian at Citysearch

We were introduced to this Dealership by a Broker who has been dealing with Sam (Fleet Manager) for few years.Upon arrival I did get a red carpet treatment by Sam as well as his assistance Sergick who took me for a test drive in the Acura TSX that I was interested to purchase.Sergick to Acura was like comparing Gordon Ramsey to Food,this guy knew his Acura's features & Technology like the back of his hand,Very nicely spent over One hour with me explaining all about this vehicle.

Lexus was my other choice but because of No pressure selling by Acura Gents, few days later I decided to go ahead with the TSX.

On Saturday Sergick and the car with the paperwork turned up outside my appartment even 30 minutes early . The car looked immaculate but this guy was still shinning the car on the street.once again Sergick went over the features thoroughly . Paperwork was done in 15 minutes & I was the proud owner of an Acura.

Thank you very much Guys, you made it so easy and happen for me for my first purchase experience.

12/18/09

HORRIBLE DEALERSHIP

by MDXLUVR at Citysearch

Went to buy my second Acura at this place. Well, all the old crew was gone and in their place and stead were a bunch of asswizards. Not interested in making a sale, that's for sure. Business must be SOOO Good that they can treat customers rudely. They simply don't care at this dealership. They are the most rude on the telephone. Where is Little George and the crew??? They have all gone away from this corporate store. Horrible treatment. Left without buying a car just because I was not going to give them my business. The internet sales "manager" Sam M. is as dumb as a bag of hammers.

• Pros: CLOSE TO HOME
• Cons: RUDE, NASTY SALES PEOPLE, DISINTERESTED SALES MGR, GOUGING

12/17/09

Terrible Manager

by kittenslim at Citysearch

I bought my 2004 Acura TL here and had a great experience. Unfortunately, when I returned to buy a MDX the salesperson took me to the manager when I tried to leave. The manager asked me why I had to talk to my husband before buying a car and was condescending and demeaning. I told him that I was leaving and really felt like I was being held hostage as he blocked my exit and tried to coerce me to buy before calling or talking to anyone. It was a surreal experience, and not in a good way. Buy your Acura anywhere else!

• Pros: None
• Cons: Rude Pushy Manager

09/27/09

HORRIBLE EXPERIENCE!!!

by dontshop101west at Citysearch

After looking for a car and shopping online, I came across Acura 101 west. I took a trip to their lot and was greeted by a friendly salesman. After speaking with his manager, I was told that I was upside down on my current car and would need $9000 to buy an $18,000 car that a

was on their lot for over 80 days! The manager said he would later call me to see what could be done...he never did. After visiting Acura of Thousand Oaks I got into a better TL and they paid off my previous car. I was asked by the salesman of 101 to return if I purchased another Acura so I did. A manager told me in a condescending tone, "good luck with that car; don't be surprised if the bank takes it back!" He was rude, demeaning and down right nasty. My entire company, family and friends have been warned about this person and this facility. I STRONGLY advise you to steer clear of this place. If you want a positive experience, go a few more exits to Acura of TO. They were awesome!

• Pros: Nice salesman
• Cons: Management