01/12/09

Rude Behavior, No account for Paying customers

by Ajnabi

Went to the place with friends and had high hopes. Once seated the service was slow. No Live music, The place was supposed to stay open till 11pm but closed at 930 and even after spending over $150 in food and drink the security personal yelled at us to start walking towards the door with no warning or explanation, Upon asking to speak to the manager we were faced with a rude Mgr that disregarded any complaints and simply asked us to leave cause they were closed. The waitress informed us that the places closes down early if there are not getting any new business!!! Would not go there again even though the place is good and could have become our next hang out spot! disappointed.

• Pros: Location, Ambience
• Cons: SERVICE RUDE RUDE RUDE!

11/08/08

Worst Restaurant Ever

by dm4348

The food was very mediocre and the service was slow as well, but mainly we had a probably with a misunderstanding about a charge for a food item we ordered. We asked our server if they could split one fajita half chicken and half steak. Our server said they could, but when we received our bill we were charged an extra fee for this split. We asked our server to explain the extra fee and from her explanation it was clear that there was a misunderstanding between us. We asked her to show us the menu to try and clear up the misunderstanding. There was no half chicken half steak fajita on the menu. We then asked to speak with a manager when it was clear she wasn't going to reverse the extra fee. The manager proceeded to argue with us that this was a very common order and that most people just accepted the extra fee. Now I've worked in my share of restaurants and usually when there's a minor misunderstanding between the restaurant and the customer the customer is usually given the benefit of the doubt. It's called good customer service. The server never mentioned an extra fee and if she didn't understand what we were ordering she should've asked us to clarify. We will never recommend or go to this restaurant again.

09/15/06

Loads of fun! No wonder mom hated it.

by hajesterha

Let's see, so far people dragging along a bunch of kids or their moms seem to dislike the place. Maybe because, at it's heart, it's a giant, loud, crazy bar, not the place for a quiet family meal. It is what it is, and if you are OK with sidling up to the bar to get your drink a little faster, mingling with bikers and locals, and relaxing and socializing while you wait for your food, then you'll love it. If you want perfect service and gourmet food, then you probably should have gone to a gourmet restaurant.

Bottom line: If you're looking to check it out, it's worth going. The food is purposefully average with a few specialties. The atmosphere is fun, and the music great.

• Pros: Atmosphere, Music, Great mix of people
• Cons: Expect crowds and noise.