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Jason H.

Joined 8 months ago

I ended up using these guys after a bad experience with another company and all I can say is they were very professional....I will use them again in the future.

Gurug G.

Joined 11 months ago

NRG Heating & Air is a very sneaky company. This is not a company with decency and professionalism. I used this company to install a whole new set of A/C and heater for my house. Before they got the business, their sale was quite eager to get the business.. He promised to apply for FlexPath and Edison A/C rebates for me and put it in the contract. But once the contract was signed, he had nowhere to be found. He did not answer my calls any more. I spent a lot of time calling their company and they were not too helpful. Eventually, someone from the company promised me to take care of my case and would apply the rebates for me. However, 3 months passed and I found out from the FlexPath office that NRG did nothing to apply. I called again, and they said they would do it. Then I asked for the Edison rebate program. They got really rude and said that was my own business. I told them that it was in the contract, which is totally their responsibility. They got really rude and denied any responsibility. I just called the Edison rebate office. They have said NRG is not a qualified contractor. So it turns out that this is not a reputable and honest company. They used the cheating strategy to get new customers and then deny their responsibility. I want to remind all potential clients to be very very careful about this sneaky company. They are not professional at all.

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David D.

Joined 1 year ago

Thanks guys!. N.R.G. Air originally did some venting work for us as a subcontractor for our general contractor, which we were pleased with. When we needed a new furnace, I knew that he was the one to call. Manager helped walk us through various furnace options and he and his team did a great job on the installation. His pricing was also very competitive and a good value, and he's easy to communicate with.

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Dick A.

Joined 1 year ago

Big thanks N.R.G. Air.. What a great experience with N.R.G. Air. In the midst of a heat wave our A/C went out. Called around and everyone told me a week or more. Looked on Internet and saw the 5 star rating from other customers and gave them a call. Next morning they were out and not only on time but early by a few minutes. Tech quickly assessed the problem which was a blown transformer, had the part available in his truck for a fair price, installed it along with installing our thermostat (yes, we blew our own transformer trying to install it ourselves) and checked and topped of our Freon which was low. For the next day service, parts, install, and they charged us with OK price. Big thanks N.R.G. Air.

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Jeffrey F.

Joined 1 year ago

Would highly recommend these guys!. I have had N.R.G. Air to my home twice now. The first time was a rough one. Get home from work at 10 pm to a house with out heat in sub freezing weather. Remembered this company from one of there adds, but called around anyway.

For the most part, all the other companies had there phones answered by answering services. Some gave you the option of paying an after hours fee for a tech to come out, others you had to wait till they started up in the morning.

N.R.G. Air had people answering the phones even at that hour. They did not charge extra to visit and were at my house within 2 hours of my call. (I think it was under an hour and a half) Both the not charging and actually having someone come out blew me away and apparently they go on calls around the clock!

They quoted the cost to repair on site and it was a flat rate, so labor and everything, no surprises. It's been almost a year, so the details of what they did are a bit shaking at this point. However this really impressed me and stuck with me.

More recently I had them out again. No heroics this time, just a general check up. The tech was polite, wore booties which I forgot about from the first time, also amused me as I have tile or concrete in the areas he was going, but no worries. Quick and to the point.

Would highly recommend these guys! No hassle and everything is either covered in there visit charge or within the quoted amount for the repair.

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Ben G.

Joined 1 year ago

Great!. Going on a friend's recommendation, we called N.R.G. Air earlier last summer when our our air conditioner wasn't working. I was dreading the visit because we just bought our home and inherited a furnace and air conditioner that are over 10 years old. Previous visits for furnace inspections from two big-name Indianapolis heating and cooling companies left me feeling swindled and not very trusting. Once tech from N.R.G. Air arrived at the house, though, I knew I would have nothing to worry about. He's a very friendly and straightforward guy, who would rather fix your HVAC problem and keep you as a long term customer than persuade you spend a few thousand more dollars on a new heating or cooling apparatus. He inspected the whole HVAC system carefully and found that the problem lie in a bad wiring job on thermostat done by the original installer. He fixed this and we had cool air again in our house. On top of that, I was only charged the standard $79.95 house call rate, when I thought I would be out a couple thousand dollars in the end. N.R.G. Air did us a good service, and they will be our heating and cooling contractor from now on. Another first time homeowner lesson learned: stick with the small businesses thy friends recommend and leaneth not on thine own understanding.

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Mike S.

Joined 1 year ago

I highly recommend N.R.G. Air!. Simply put, these guys rock! LIke the other reviewer, I was torn between doing this job myself and having someone come in and do it for me. Doing a bit of searching and researching, I came across manager of this company. He was very prompt in calling me back, and after a conversation on the phone it was apparent to me he knew what he was talking about! [I've built a few houses and have blown in insulation myself several times].

His verbal price estimate was very competitive and after he came out and looked at the job, he adjusted his price due to the amount of existing insulation that was already in the attic. I went up into the attic and walked (crawled!) around right after he finished all the preparation and before any insulation was blown in. THIS IS AN IMPORTANT THING TO DO IF YOU CAN!! It gives you an opportunity to see just what they have already down and what they are going to do BEFORE everything gets covered up with blown in insulation!

I was **VERY** impressed with the attention to detail and thoroughness tech displayed in the preparation. He did a lot of stuff - all in sealing of air leaks (by foaming and taping) that I honestly would not have done had I done the work myselfl, BUT CLEARLY SHOULD HAVE BEEN DONE!

He is knowledgable, affable, and clearly a hard worker. He strikes me as honest and someone who has his client's best interests in mind. On top of that, they cleaned up so well, you wouldn't even know they were there!

I highly recommend N.R.G. Air!

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Alan B.

Joined 1 year ago

This is a honest company!. It was 95 degrees outside and my A/C was leaking into the laundry room of my condo when I called. I made an appointment and N.R.G. Air called to confirm that teh tech was on his way over. He came out on time and had the problem fixed within minutes. His rate was very reasonable and I was expecting to pay much more because I have an old unit that had not been maintained at all in the past 10 years. He also cleaned the unit and checked it all out. He told me to have it maintained once a year and call him next year before summer. He gave me a follow up phone call a few days later to make sure it was still fixed. This is a honest company and I recommend them to anyone that needs A/C help.

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David R.

Joined 1 year ago

will continue to use them in the future.. It was time to update my old a/c unit for a new high efficiency unit and I called a few companies to get a quote. I found N.R.G. Air on line and was impressed with their website. I called the main office and spoke with with a very cheerful women that took all my information and told me someone would contact me within the hour. I got a call back in 15 minutes by the sales guy. He is very professional, knowledgeable, and gave me 3 quotes on differnet models. After meeting him I knew this was the company that I would purchase my unit from. He said he could have someone there to install It on Saturday between 9 and 10 am. About 9am sharp the installers arrived. They did an incredible job installing both the inside and outside units. I was really impressed with the work that guy did inside as the old lines needed to be moved. He told me no worries that he would take care of everything. He is a true professional when it comes down to a/c work. I am so impressed with this company that I will recommend them to all my friends and will continue to use them in the future.

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Kevin T.

Joined 1 year ago

Thanks for giving me a reason to be happy. . .. Hi folks. I've owned a recording studio for 10 years, with central AC. I have had a hell of a time finding a company to take care of my yearly AC maintenance, and while the company I dealt with to install my system was pretty good, they were expensive. The reality is, through Yelp, I found N.R.G Air, and in doing so, I believe my search is now over. They guys who showed up did what I believe is the most thorough job of restoring my unit to its optimum running condition - no joke - that I have ever had done. Most companies do not check the coils in the air handler - these fellas did. Most companies don't want to take the time to clean the coils in the condensing unit as well as these guys did.

I am an ardent supporter of Yelp and the benefit to consumers from the reviews here. I think this is a case where five stars is very appropriate. These guys came and did a job that no less than five other companies have done and in my opinion, did it better than any of them. Really nice guys as well. Thanks for giving me a reason to be happy. . .