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Great prices & great service! I'd searched several sites before finding this gem. They all had higher prices. The whole process took less than 10 minutes. This webiste is a 'keeper.'
Watch out! Stay away!
Here is the latest stunt by Cheap Fare Guru. It involves the cancelled 787 flights. I bought 2 United tickets on a 787 flight through CheapFare Guru (Eros). When I called United to change the flights, United was unable to do it because the tickets were sold as "bulk" to the travel agencies, so the cost of the tickets was not in the United computer system and therefore the agent could change to it to match whatever. So I have to go through the travel agency to facilitate the changes by providing the info to United. The agent told me there should not be any problems and the travel agency should be glad to do it because of the contract they have with United.
I sent an e-mail to CheapFare Guru, requesting an ASAP response. Did not get a reply. So I called. The first time I called and stated my problem, I got cut off after being told to hold. I called again. This time, the person told me there are no canceled flights by ANA. (I'd personally called ANA and was told the flights were canceled from 3/31 until June). He kept arguing that the ANA flights should be fine and no flights were changed. I persisted.
Finally, he asked what flights I wanted to change. He said he would e-mail United for the changes and it would take a week; he couldn't wait to get off the phone. Why would it take a week when he could just call right away. In the meantime, he leaves me anxious, worrying the few remaining seats on the flight I need would be gone.
It is very obvious the consumer protection laws required for travel agencies had been violated in several arenas.
Really cheap domestic and last minute deals. I always enjoy using this website because they always have lower prices than other websites. I travel a lot and inorder for me to keep my money in budget I use this company.
good job guys. The best thing i liked about this company was the low prices they provided! Its simply amazing.
Shocked by the low airfare!. I just booked a ticket for my birthday. I will be celebrating time with my family! and i used this website and i was literally shocked by the low airfare and i booked it. wow im happy! thanks.
Absolutely Great prices!. Had a wonderful time using this website absolutely great! Its quick and easy to book along with that you get cheap airfare! Thank you so much!
Low prices!. This site is wonderful! It was my first time using this website and it has the cheapest prices! I have never ever seen before it’s amazing. I would recommend everybody to use this website!
Good prices but Terrible at refunds.
I cannot give this company any more than 2 starts due to their inability to do any legwork on a refund that was due to us. Also, the CEO of the company does not even have a voice mail they told me and they never return any calls or any messages left.
Our flight was cancelled due to nature, the airline only processed one portion of the refund (which Eros Travel gave us) but then when we asked them for the second half they kept telling us they were contacting their contact. That went on for 4 months. We played by the rules for 4 months until we got someone to finally tell us that they were contacting a parent agency called Picasso Travel...which were no help either.
Eros Travel was unable to reach anyone at the airline during the entire 7 months we were waiting for the refund. That is completely inadequate on their part. I had to do the legwork, calling all sorts of airline numbers, even reaching the refund department in the UK for the airline. Going through the hurdles because the airline said my agency (Eros Travel) was supposed to contact them, not me. In the end we FINALLY got our refund.
So, good prices, and good at giving refund when airlines process them correctly (hence 2 stars), but TERRIBLE at doing any legwork when things get a little complicated, and they never return any calls.
Thank You for helping!. I truly enjoy the airline ticket service that your company offers! I travel often, and I am notorious for being a last minute ticket purchaser. Since I discovered your company at the beginning of 2008, you have SAVED ME THOUSANDS on plane ticket purchases. Each time I purchase a plane ticket from you, I carry out my responsibility as a consumer, and I compare your ticket price against: Orbitz, Cheaptickets, Sidestep, as well as each major carrier, directly. Each time, I confirm again that you guys have an unbelievable service for this day and age in the airline industry. Not only do you always have the very best price, but you also offer the most flexibility in booking, and have been willing to help me make changes to my itinerary with minimal to no expense. I think the secret to your success as a 20-year old company is your 5-star customer service. Sam, you are a gem! And, it has been my pleasure to get to know you for the past 1.5 years. Excellent - thank you Sunny!I was very hesitant about using your site because I haven't heard anything about you, but you were prompt. Thank you again!
Thank you for always helping me even at the last minute you always got me a flight and a good price you always called me back when i left messages i no longer are flying back to California every 6 weeks but will always use your services when family fly's in or we fly out thanks for helping with my travel need.
I have used this site many times in the past 3 years. My mom was ill and Sam was always able to help me with last minute tickets, as well as last minute changes, so I could fly to be with family. He is very easy and pleasant to work with and even lent a compassionate ear to my story. This company makes booking a trip a streamlined, painless experience, and the fact that you can always talk with a real person makes it that much more of a standout. I will definitely use them again.
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