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10/12/08
Avoid this store!
by philip1 at Citysearch
Beware of buying anything from Caston's. My 88 year old mother purchased a TV from them over six weeks ago,. a different brand of TV was delivered. Within days she complained and was advised they would get the correct one to her. I. After numerous promises from "Chis", the manager, that a new one would be delivered, I returned the TV to them. I was advised that they have no customer satisfaction policy and charged a 25% return fee. It has now been two weeks and my mother has not received her refund check, less the 25%. It's always "in the mail". We are taking Castons to Small Claims Court, I understand Chris has his own problems with Federal Court. I would highly recommend not buying from this store, new management has really changed it.
- Cons: Very dishonest, no customer satisfaction guarantee, senior citizens beware
