23700 Lyons Ave, Newhall, CA | Directions 9132134.379208 -118.549319
Not A place to Celebrate a special occassion – October 20, 2008
Re: May 10, 2008 ? Birthday Party for my nephew
Dear Bill Mossontte (owner of Valencia Lanes),
On May 10th, 2008 we attended Valencia Lanes to celebrate my nephew?s birthday. Our time was from 9pm to 12midnight. We approximately rented five lanes and consumed much alcohol and soda beverages. When we celebrate an occasion we like to go all out and thus like to be treated with respect and courteously since we are providing business for you. When we arrived, we were made to wait. We had already called in advance to say that we were coming. Also, we ordered pizzas and a cake and were told that we could not cut the enormous cake that we had bought. It?s interesting that your establishment thinks that pizza will make less of a mess then cake. Also interesting was finding a cake box in the trash which meant that someone else HAD been allowed to eat cake there. Furthermore, the manager at the time was soooo rude and lacking in personal skills. We had brought our own plates and napkins and utensils and had not been told about this cake policy. After we asked him to make an exception, even offering to pay him extra for allowing us to eat cake there, and stating that we would eat the cake around the table provided and clean up after ourselves, he still said no. It was clear that we were not irresponsible little teenagers but parents and responsible adults who would keep their word. After spending tons of money in your bar, he still said no. We were forced to sing Happy Birthday in the parking lot and the cake basically went to waste. Furthermore, at 12am, instead of giving us a five minute warning, he cut the lights abruptly and the games as well and basically with his rude manner rushed us out of the place. His demeanor was impatient and made us feel like we were bothering him for having to wait for us. At the point it was soooo apparent that we would not return to your establishment for business.
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