23300 Cinema Dr Ste 109, Valencia, CA | Directions 9135534.420441 -118.546470
Not at all happy – While we did get our shampooer fixed, and while he didnt charge for an estimate, thats all I can say positive about this place.
From the moment we brought the machine in to the time we picked it up, the owner had a holier-than-thou attitude and lectured us in a snide tone about what not to do with our machine. He made accusations about how we used the machine that were completely unfounded.
Our machine had stopped working because it became clogged. He kept insisting we vacuum the carpet thoroughly first and to never use generic shampooer liquid.
The thing is, and we explained this to him SEVERAL times - we moved into a place where the previous owner had dogs, and there is dog hair everywhere deeply embedded in the carpet. No matter how many times you vacuum, it was still coming up, it was beyond our control it was bound to get some of it in the machine. Also we never ever ever used any cleaner for the machine outside of the brand specifically made for the machine.
I should think this guy should think long and hard and not make judgments about things he clearly does not have the foresight to think about. After all if the world was perfect and shiny as he wants, he would be out of business, so he should treat his customers with thankfulness he even has a job.
He is the very last person we will go to if we ever need anything in his area serviced again. We went to him with our trust in choosing the right place to take our machine to be serviced, and he failed it. So yes, we are angry and upset with his service.
Because of these great reviews, we had chosen to go to him. Obviously he picks and chooses who he is nice to; we walked in expecting a friendly nice and knowledgeable person and we ended up with a real jerk. Id rather go to someone else who treats customers right.
Best sewing machine repair and FAST – What a find!!! I was in desperate need when my serger stopped working and I had 2 bridal parties (8 dresses that I still needed to be hemmed) and going out the next day. I had to find someone who could fix it and return it to me the same day and not charge me a arm and a leg. Art was great and assured me that within 5 minutes he could tell me what the problem was and how fast I could have it back. It was dropped off late morning and I had it back at 5pm. That included driving 30 minutes each way to get to him, but it was so worth it and I would drive a hour each way to have him work on my machines now.
He is a very nice man and took time to show me other features I forgot about, on how to use the machine for the things I alter. He also mentioned that since I use the machine for my business and it is 24 years old, when I have more time he would show me the newer models that have major time saving features on the sergers that presently take a lot of time doing on my older model.
I will be returning soon to take him up on looking at the newer models because I sew everyday for over 12 hours on my machines and every bit of time I can save and make it easier on myself will only make my life easier.
I was expecting to pay at least 50% more and was very happy with the cost and the fast repair.
Personal and Timely Service -- Highly Recommended – I collect and use old metal sewing machines and also have newer models. I know enough about their maintenance past 'general' information. When we moved to Santa Clarita I visited every sewing machine repair place I could find in the phone book. I took in a machine that needed maintenance and asked about their service, costs, repair information, about parts availability and more. The gentlemen at the Santa Clarita Sewing Machine store were the Only ones who did not lie to me about what was wrong with my machine -- I knew what was wrong with it before I took it in. I will politely say that was not the case at the other establishments!
I have since taken all different brands of sewing machines (Bernina, Elna, Kenmore, Viking, White and Singer) including two sergers in to be maintained or repaired and can only say good things about their service. I have bought previously owned sewing machines, a new serger and a new vacuum from them and am extremely happy with those purchases. Their upgrade policy is wonderful. The owner can be brutally honest in his opinion of my older machines, but as was said by a previous reviewer, "if you can get past that," I have found the service outstanding, timely, reasonably priced and my machines work well when I get them home. They have been able to get the odd part or foot that I needed, they have accessories there, and have sewing classes, too. I highly recommend them.
They Fixed My Machine Quickly and at a Reasonable Price – My sewing machine quit in the middle of a project 2 weeks ago. I read reviews on Insider Pages for sewing machine repair places in my area and picked this one because it had good revieews. It's no the closest one to my house but I figured that if other people were happy with the experience I would be too.
Walking into the place was a bit of a blast to the past. There were sewing machines and vacuum cleaners all around. Near the back of the shop was a space for sewing lessons. I chuckled to myself because the carpet was strewn with scraps of fabric and I thought "You're a sew-and-vac. Why don't you use the vacuum to pick up the thread?"!
The owener was brutally honest. He said my machine probably wasn't worth fixing and said it was a "mender's" machine and not intended as a "sewing machine". I'd be sewing on it like crazy for the past 7 years so I just took it in stride and listened. He didn't say those comments as a slam; it was more of just saying what he was thinking as a repair professional. I think other customers might be turned off by that.
He wasn't sure at a glance what the problem was but the deal he made was that he'd fix it for $68.50. If he found he couldn't fix it after taking the machine apart, there would be no charge. (I'm the daughter of a man who owned and operated an office machine repair company for over 40 years so I felt this was a reasonable price for the service and would have offered the owner a token if he'd not been able to fix it. I felt his time to diagnose was worth something.) He offered to have it done the following day but I declined and told him I didn't need it until the following week.
On the appointed day, the owner called and said he'd fixed it and the machine was ready to be picked up. I am very happy with the transaction and will use this service again when needed. Would I buy a new machine there? Probably not. But that's because I'm fine buying one at Costco...again.
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