great place, rude office staff, best tarzana pet clinic, best clinic south, wonderful caring staff, love drs, wonderful competent vetinarians
Dr. Hoffman maybe, but the other staff, no way!.
I am beyond disappointed in this place. The staff is aggressive and I have never had a vet experience like this before. I wanted to see Dr. Hoffman. I thought she seemed very sympathetic and kind; I had brought a friend's dog here to her before. I can't rate her; so best of luck to you if you cannot get in to see her - I couldn't see Dr. Hoffman, even though I had requested her twice on two separate occasions.
I went anyway to meet with one of her "associates" - This vet was unintelligible, I didn't like his "bedside" manner, he badmouthed another vet that I had intended to send blood work to for a specialized thyroid test -- and I should say he went on and on and on and on for about 4 minutes boring me to tears with a story about a lecture he had received from her -- all the while telling me she was half brilliant, half-psycho -- while my poor dog was pinned to the table, waiting. I am there to get my dog well, not placate this man and his stories.
"Well, let's get her weight; okay she's 50 pounds." What? She lost 5 pounds in 10 days? I am worried; that's a lot of weight for a dog. "Well, our scales may be off 5 pounds." Well can you find out? Because if my dog has lost 5 pounds in 10 days, that's pretty bad." "Uh, we don't know." As it is, I don't know what's wrong with her. She has excessive thirst, is lethargic and is doing not so great and this could be serious.
My dog also red and inflamed ears, so tender that she wouldn't let me near them. They had two men muscle her down on the metal table - which her claws were digging into - and they could not restrain her. So they muzzled her. And yet they were pinning her down with all their might. I had to leave the room, my dog was in pain and I thought she was going to have a heart attack from the BRUTE FORCE with which they were holding her down. That is so unprofessional. She's a 55 pound, thin 8 year old dog.
Long story short, he could not look in her ears. WHAT? What vet can't look in a dog's ears? Really? Now what do I do? If you can't, who can?
Still, the main reason I went was to uncover what was causing her excessive thirst, urination and lethargy.
Bottom line, I got NO answers. I called to complain that I really, really didn't like this doctor and they sort of sympathized with me over the phone and asked if I could, would I like to see Dr. Hoffman the next day?
So I withheld water from my dog all night and kept her in (not an easy feat for a dog who is drinking gallons of water -- and it's a heatwave of 100 -- in her condition) and got the urine sample first thing for a urine culture. Another feat, not so easy when you have to catch the first concentrated urine of the morning.
I was met in the parking lot defensively with "You'll basically have to deal with the doctor you don't like and he will have to be your vet here" when I was just there to drop off a sample. I had no intention of dealing with that doctor again. Unacceptable. So I drove off. Who treats people like that?
I still have a sick dog. I had a vet tell me NOTHING. I paid for what? He could not give me any kind of answers or EVEN LOOK INSIDE MY DOGS EARS.
DON'T GO TO THIS CLINIC.
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