satisfied customer. I recently went to miller to trade in my scion for an infiniti g25 2012, and i must say i cannot be anymore pleased with the car! the guy, bob, who showed me around the cars was really nice, not pushy by any means, and overall i felt like i wasnt being kept hostage the few times i went to look at the car/test drive it. other dealerships the salesmen always keep you as long as possible, which i hate. however their sales team did make a few mistakes when selling me the car, but nothing major, since they did make up for it by reducing the monthly payments for me.
Customer Service Lacking.
I needed to purchase an extended warranty before mine expired. I understand it's chump change compared to purchasing a vehicle, but it's easy money and the possibility of getting a new client. One in which I could have provided them with years of repeat business. Plus in this day and age you never know who knows who or who is related to whom.
I stopped in on a Saturday and talked to their finance manger, Tony Tate, who promised to get me the information that day. 2 weeks later and after 3 followup attempts with him, a phone call to his Manger, Derick Lubin (sp?) and another followup call from my boyfriend I finally received a phone call from Sam. I returned the call within hours, and also did a followup call the next day. Finally 3 weeks after my initial attempt and 7 followup phone calls to the dealership I got smart and went to another dealership in Bakersfield. I received my information and purchased the warranty over the phone in less than 30 minutes.
I did call and leave a message for the General Manager, Chris Paz, to let him know how I was treated by his team, to this day I have not been contacted.
To summarize it all, I basically begged for their business, and they didn't want it. Miller Infiniti has horrible customer service, once you've bought a car from them don't expect the same service for any of your smaller needs.
Lack of Ethics / Fair Business Practices. Miller Infiniti of Van Nuys, CA does not pay small claims judgements levied against them. On June 24, 2008 malibu small claims court (case # mal08X00088) awarded $1325 to Skipper M. Farley plus $40 court fees. Miller Infiniti of Van Nuys, CA hides behind their corporate shield and refuses to acknowledge this debt. A blatant example of their lack of ethics and fair business practices.
Beyond Excellent Service!. Usually I have my boyfriend service my car since he’s a mechanic. However, since he was out of town for awhile, I had to resort to a car dealership to do the dirty work. Going in, I knew I had a few issues with my car but I was slightly hesitant as to how much I was going to get charged and if I was going to be tricked. To my surprise, Miller Infiniti was really honest. They told me exactly what needed to be done and apparently gave it to me at a reasonable rate. When my bf came home, I told him what was done and how much it cost and he was surprised. He checked out my car and verified that everything was done exceptionally well and that I wasn’t ripped off. He even commended them for being so upfront about everything. Props to Miller Infiniti! If I ever need to have anything else done, I’ll probably save my bf the trouble and go to Miller Infiniti now that I know I can trust them. Thank you Miller Infiniti!
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