Keyes Acura & Hyundai

12/23/09

THE ONLY PLACE TO GET AN ACURA IN LA!!

by Rsaenz at Citysearch

I went to Santa Monica Acura first and was pushed around and treated poorly. I went to Keyes and was helped by Andrew and Ramin in the sales area and Peter in finance. All of them were amazing and I feel like I got a great deal and I know I was in the hands of good people!! Thank you to Ramin, Andrew and Peter for making my experience easy and painless!!!

• Pros: easy to deal with, helpful and clear
• Cons: Chase bank is annoying!

12/08/09

the worst car buying experience ever!!!!!!!!!!!!

by regina13 at Citysearch

We were looking to buy a TL and was searching for a good deal online. Sales people from Keyes emailed us and eventually we talked on the phone and got an incredible deal on a new car. However, when we came to pick up the car problems started. First they ran our credit report and said that our scores are not good enough and that they can not get a financing on the same terms we had agreed on the phone. Then they came back saying that they have connections at Acura financing and got us finance but we need to put more money down and payments would be higher and finally my husband got up and left. We realized that they never intended to honor the deal, just wanted to get us in hoping ones we are there we would not leave and since they were doing us "great favor" with our "bad" credit scores we would buy a car from them. Thanks god we did not buy that bs and left. We got great deal on a different dealership and got financed within 2 minuted of submission, without any favors or connections because in reality our credit score is good enough to qualify us for tier 1 credit. Thus, Keyes Acura are the worst lairs I had ever met. Avoid at all cost!!!!!!!!!

• Pros: none
• Cons: Dishonest and very pushy

12/21/08

bad experience with sales manager Ray Negahi, but then supervisor fixed things

by hollywood47 at Citysearch

Looking back, we got into it with Ray more than was necessary, but he wasn't very professional - he yelled at us and escalated everything.

My wife contacted the general manager the next day, and he gave us an excellent price on the car and had it delivered to our house. It seems like the upper management is serious about keeping customers happy, but I'm not sure if this attitudes extends to all of the employees.

• Pros: General manager cared about keeping us happy
• Cons: Ray Negahi the sales manager yells at customers