Mon. - Sun. 24 Hours
Neighborhoods: North Valley, Panorama City
This agency won my trust, really helpful staff too! – I would like to tell you about my recent experience in your location (Woodman & Roscoe) which involves Cesar Martinez. I am a firm believer that when customer service meets or exceeds expectations, employees should be acknowledged and recognized for their level of commitment. This is the case of the representative I previously mentioned. I have been a loyal State Farm customer for the past few years. I left because of a previous issue I had with another representative at a different location. I returned to State Farm after talking to Cesar and seeing how much he cared for my business by giving me all the options available to me. I recently encountered a problem with my vehicle being stolen and went into the location to address the problem. Cesar listened to my concerns, researched information, provided me with an actual solution to the problem and made it his goal to restore my trust in your company. In my opinion, Mr. Martinez displays very good leadership qualities and I hope you give him the recognition he deserves! Cesar always greets me and my family with a professional and personable demeanor and is always my first point of contact with any questions I may have in regards to my policy. I really appreciated his efforts in trying to actually ensure I understand the process and what steps I needed to take. I thought you should know about my positive experience in your location due to the efforts of Cesar Martinez! Please make sure he gets the recognition that he truly deserves! My trust has been restored in State Farm because he cares about my loyalty and satisfaction.
Very impressed by the staff, esp. Mr. Cruz – I am writing the letter in regards to evaluate Mr. Guillermo Cruz as an agent for State Farm Insurance Companies. I have been a State Farm client approximately 8 years. Guillermo has been my agent since day one. He has always been professional, knowledgeable, and respectful. He always answers my questions in a timely manner and has even helped me out during some hard financial times. When I first started my insurance needs it was first just automobile insurance and Guillermo was in the Culver City location. When I aware that he had transferred to another office, I called the State Farm headquarters office and asked where he had been moved to. When I found out which officehe relocated to, I had my insurance needs moved to his office. In addition, I recommend Guillermo and State Farm on a monthly basis. Lastly, Guillermo is more than just an agent. I trust him. My husband and I currently have several policies with State Farm and we know that as long as we have Guillermo Cruz looking out for us, we do not worry.
Good staff here with Manny – Before I thought Insurance Agents as intimidating and selfish people. Guillermo "Memo" Cruz made me think differently. He's friendly and reliable. I also wanted to give many accolades to Guillermo for being responsive and available to help me whether it's a fender bender or a simple query regarding my car or life insurance policy.
Thank you State Farm and everyone!! – Thank you State Farm. Thank you Mr. Viadero, Mr. Davis and staff. My name is Giovanni Roberto. I am owner of San Carlo Italian Deli. First in Panorama City and now in Chatsworth, CA. Since my opening in 1975, I have been with State Farm for all my insurance needs. I went through good times and bad times. UNFORTUATELY FIRE, EARTHQUAKES & ETC. But Mr. Viadero and staff where there for me always. Binomio (Thank you) Mr. Viadero and Mr. Davis for being my agents. The best.
Best Insurance Buying Experiences Ever – As owners of a small business, we have had many questions that Bob Davis and staff at Viadero Insurance Agency has been quick to answer and guide us. We rely on Bob not only advise us about the significant changes in the insurance industry, but also to act as our delegate. Bob is sincerely an insurance professional whom we trust very much. We have found that personal attention and commitment that is so vital. He is available, flexible and really listens to what you are saying. We were so pleased to have found such a professional insurance office to assist us in all our insurance needs. Thank you to Bob Davis and all of the staff that have made our insurance simple over the years.
Been With State Farm for 8 Years – We have been with State Farm for over 8 years and they cover our vehicles, home, office equipment/liability and our employees' worker's comp and we are very satisfied with their services, personal attention and most of all their integrity. When we lost some very important data for one of our clients, State Farm was right there to help and cover our expenses and we were able to recover it all. Definitely the way to go, State Farm. We love it!
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