Ross Morgan & Co Inc

07/21/09

Professional

by jboyji at Citysearch

We have recently switched to Ross Morgan. The residents of our community of 110 homes are very happy with the level of service they are providing. Our issues are not being dropped and follow through has been great! The meetings are much more efficient which allows all of us to make the most of our time. We don't sit around asking if this or that is done. There is an update and our focus can be on important business. It's fantastic to have a compay we can trust! What an difference from our prior experience!!

• Pros: A welcomed change

09/14/08

Inept Accounts Receivable Department

by mjj3201 at Citysearch

I would not recommend using Ross Morgan & Company. The employees lack customer service skills and the accounts receivable department can't keep the billings straight. One month they will send me a letter stating I am not eligible for automatic payment, so I will send in a check and then, of course, they automatically debit my account again. Then when you contact them to get everything settled, it wil take months, during which nothing will be done and you will be treated like you aren't the one paying them for their services to begin with.