good car wash, fast service, really bad customer service, technically clean car, always loved ive, not enough clean towels, friendly management
Superb Washing. Happy Anyone who complains about this car wash clearly has not been to enough car washes in around here. This place is definitely one of my favorites....I would not give them 5 stars otherwise. Always make my car look brand new
Good but not great.
The workers here lack an eye for detail; they always leave you with streaky interior windows and bomb your car with air freshener. When you leave this place, your car is technically clean but you still feel like you need to give your car an extra wipe down when you get home because they missed many of the tiny corners of your car.
This place is NOT an "AWESOME CARWASH" as mshto1967 states. He must be high whenever he gets his car washed at this place.
AWESOME CARWASH. Ive been going to this carwash for 10 1/2 years. Ive always loved this carwash!! GREAT service and friendly management! I highly recommend you to go to this carwash because they have the most experienced people!!!!! GO TO THIS CARWASH!!!! IT ROCKS!!!!!!!!!!!!!!
Waste of Money.
I'm not sure the car comes out cleaner than when I brought it in. No attention to detail. Managers are
unfriendly. They overall wash it very poorly. If you're
desperate go there.
DON'T EVER GO TO THIS CAR WASH!.
I have been to this car wash a few times and never has the customer service been even remotely satisfactory, but yesterday was an all-time low. They got deep pen marks (Long lines) all over my drivers seat. Of course, they denied any part of it, claimed they don't keep pens in their pockets (but they do--they write down our orders with pens). This is a 3 week old car, I know every little speck of dust on this car, and I absolutely knew there was NO pen marks on my seat when I left the car in their hands 15 minutes earlier.
luckily, I do have insurance, however they didn't apologize, nor did they take responsibility in any way..You can't ever prove these things so I just left after trying to talk to a manager. I will NEVER go back and I highly suggest others run far from this place. My husband actually thought the pen marks looked deliberate as they were very deep and dark and way too accurate. Perhaps they were mad because I asked them to wipe down my dash board this time too????
worst customer service. I made the mistake of prepaying for a car detail when it was on "special". The sales person talked me into it and said I could bring my car back any time and it would take 3 hours for the detail. The first time I went back for the service they did not have time to do it. the second time they said they could do it and have it ready in five hours, I complained that I could not wait that long because I had to pick up my kids from school, then they promised it would be ready by 2 p.m. (this was at 9:30a.m. on a Monday) At 2p.m. it was not ready, at 2:25 I had to take the car with an incomplete detailing to pick up my kids from school. The worst part of all of this was their attitude. Unapologetic and unaccommodating, they acted like this was all my fault. Before this I was a regular customer there, mostly due to convenience. I will never go back again.
Pros - they did wash the car, sort of Cons - Lousy, horrific, abysmal service.
I had my car washed at Sherman Oaks Car Wash recently, (Feb 3, 2007), and the service was absolutely horrific. After my Subaru Forester was ran through the wash, it sat forlornly in the parking lot for at least 25 minutes without a single attendant lifting a finger to dry the car, wash the windows, etc. while every other BMW, Mercedes, Jaguar, and Lexus was dried and detailed as soon as it came out of the wash. I finally asked the manager when anyone was going to work on my car, he yelled something unitelligible to some of the workers, and they shrugged their shoulders and stared at him as if he had just stepped off the planet Mars....I was so mad, I told the manager that this was the last time I would ever come there. He replied, "Well, OK , whatever" and walked away. No apology, no "I'll get someone right on it", no nuthin'
Their total, complete and utter lack of respect for my value as a customer was abolutely astounding. If you need a good car wash in Sherman Oaks, try Handy J Car Wash, not Sherman Oaks Car Wash - the customer service is really, REALLY bad!!!
Editorial Review by Citysearch Editors. Galleria-area hand wash and auto detail. Wait indoors or on the covered balcony; refreshments, greeting cards and car products available.
They do nice work. I've been going to the Sherman Oaks car wash for about 3 years, and they've always done a nice job on my car. Prices are very reasonable with a coupon...too expensive without one. My only complaint is that they don't use enough clean towels, so you sometimes get smudges on your windows.
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