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JUVENILE SHOP
Last updated 9.05.09
What People Are Saying About Juvenile Shop
The Editor
Contributor
Citysearch
In Short – This is the store where upper-crust parents can tailor baby's entire bedroom. Pregnant mothers and daddies-to-be roam the aisles choosing furniture, crib sets, gliders, strollers, high chairs and more, much of which is custom-made or outfitted for each newborn. With the enormous selection of fabrics, stains and styles, it would be easy to feel overwhelmed, but the friendly staff makes choosing a cinch. – –
10/03/08
response to reviews
by juvenileshop at Citysearch
OK Where do I begin I have been working at Juvenile Shop since 1977 I am 3rd generation in our business and it upsets me to read these reviews. I am so sorry to anyone who has not gotten fabulous customer service in our store. We have been here for 30 years and we strive to make sure all of our customers are treated to the best possible experience. Please let me know if you have a complaint I am always willing to listen even if the complaint is about me.We stake our reputation on great customer service and try to go the extra mile for people at all times. Call me 818-986-6214 or email me lauren@juvenileshop I always want to know what is going on. Thanks for listening. Lauren Logan owner Juvenile Shop
07/27/08
Seriously, the absolute worst customer service
by billie2005 at Citysearch
Why are these people working here? I am truly amazed at the lack of customer service here. Not only could everyone in the store care less, but they are incredibly rude. I had asked if they carried a certain crib sheet and they could barely bring themselves to look up to answer my question. All of the staff seems annoyed to be there and annoyed by customers in general. This wasn't just with me, this was also with other customers in the store. I don't understand how this place is still in business. For their prices, you would think they could at least maybe, fake a smile? Say thank you? How about looking you in the eye when you're speaking to them. This is all too much for the people who work at this place. Please don't support this store, when there are sooo many other great stores in the area.
- Pros: Location
- Cons: Extremely rude staff, fairly expensive, terrible atmosphere
05/01/08
Rude, irresponsible, worst store I have EVER experienced
by freddy123456 at Citysearch
I expected more from this store. They lost my package, acted like it was MY fault. I asked them for the tracking number, they said "we don't do that". They didn't contact me when I asked if they could try and find my purchase. They had promised to contact me, but failed to do so. I had to call them back but by that time they had made decisions without my knowledge that I did not agree with. They never took responsibility, and they were pretty rude though out this entire process.
Never never shop here.
- Pros: nice merchandise
- Cons: Overpriced, rude, irresponsible. They lost my order and did not call me back.
The Details on Juvenile Shop
Know Before You Go:
The shop stocks clothes, toys, mobiles and other traditional baby stuff, but the true focus is bedroom sets.
Category:
Baby Clothes, Furniture, Children's Clothing
Payment Methods:
American Express, Check, Visa, MasterCard, Debit Card
