Taste of India

02/05/09

Great food, but their customer service can be a little better

by nileyz1968 at Citysearch

I love this place. They have such great food, but their customer service NEEDS to be improved. I love to go for the food, but I'm sometimes not in the mood to deal with the staff. They are very pushy, rude, and very anxious to get you out of there (not as though they are so busy.) They just want to get you out of there for some reason. I have even taken food to go, PURPOSELY, so I don?t deal with their staff, and it just wasn't the same as dining in there.

So you gotta weigh out your options. Great food VS. Horrible customer service.

• Pros: great food
• Cons: horrible customer service

01/21/09

great service and food

by buckners at Citysearch

When we arrived we used the valet service (no problems). We were seated promptly and ordered lamb samosas, chicken tikka masala, matar paneer, garlic naan and rice.

Service: A++++

The service was excellent, the waiter checked on us periodically and the food came out of the kitchen at lightening speed.

Lamb Samosas: C+

The samosas tasted all right, but were a bit dry and fell apart entirely when I attempted to break it apart with my fork. Ground meat inside was flavorful, but lacked interest.

Chicken Tikka Masala: A-

The best dish we ordered here. The sauce was creamy and just the perfect level of spicy heat. Great over our garlic naan or rice.

Matar Paneer: C

The matar paneer was a bit too watery and lacked any stand-out flavor. It was passable, but I would order something else when I eat here again.

Garlic Naan: A-

Great flavor and texture, a little burnt on the edges.

Rice: B

No problems with the rice, just plain ol' rice. Some of the Indian restaurants I frequent add rice or herbs to the rice to make it more interesting.

Overall: I'd recommend the place for decent Indian food.

12/31/08

Obnoxious customer service

by cs31415 at Citysearch

We went to this restaurant on New years eve and had absolutely the most horrendous experience. If you're too busy to cater to customers sitting in your restaurant, you need to hire more staff or get the staff you have to move their butts (there were certainly enough staff on hand, they just seemed to be heavily sedated or stoned and had trouble acknowledging our existence). We had to wave frantically and shout at times to attract the staff's attention. To begin with, we were well ready with our order, but had to wait about 15 minutes to attract the "customer service" guy to send a waiter our way to take our order! Bizzare. This worthy's only job seemed to be bugging customers and engaging them in inane and inordinately lengthy conversations. We were already fuming. Then, a dopey waiter turns up to take our order, and forgets to get the hot water I ordered (I had a bad throat). I had to again go through frantic-wave to get my hot water. Food arrived, was delicious, compliments to the chef, no complaints in that department. We decided to have dessert. So we again went through frantic-wave. No response. Nary an acknowledgement of our presence. 15,20,30 minutes passed. Absolutely mind boggled, I practically shouted the "customer service" guy to our table, and gave him a piece of my mind. Told him that we had changed our mind about dessert, and would he please send the check asap. To which the guy had the cheek to remark that "I am not a waiter. i will send you a waiter. Lucky, please attend to these guys. they are complaining" Wtf!! By now we had lost it, and I went over to the big turbaned owner, and made a formal complaint. The guy came over, and apologised, more in the spirit of "I dont want a scene" rather than "I am genuinely sorry what can i do to make up". We left a $0 tip and left with a sour taste in our mouths.

Needless to say, this may be the taste of India but is most definitely not the spirit of India.

• Pros: food
• Cons: "customer service" (esp. if you are not American)