13459 Ventura Blvd, Sherman Oaks, CA | Directions 9142334.147320 -118.426969
Neighborhoods: South Valley
Shop Locally – I've been a customer for a dozen years or so and have always found everyone working at 'Pets, Naturally' to be very helpful, compassionate, well-informed and generous. Marie has a lot of experience with feral cats and has always taken time to listen and give advice regarding my colonies. She said I could show my friendly homeless cats in her store as long as I could show paperwork proving they were healthy ( I did not take her up on this, but I appreciated the offer ). When she has extra samples of cat food she has been very generous with them, which I also appreciate, as taking care of feral colonies can get expensive. I always recommend this store, especially when someone wants to take a more healthy, natural approach with their animals. I find her prices reasonable, especially when compared to the sterile, corporate alternative.
Pitbull indeed – I was a longtime customer until recently, when I suddenly became the object of Marie's wrath because I asked to exchange one product for another, similar one. (As I walked toward her with the container in my hand, Marie saw me and yelled, "Now what!?") I had returned another product about a month earlier, but these were the only times in all the years I've gone there that I had asked to return or exchange items. I have three cats, and I have bought substantial quantities of food, nutritional supplements, toys, food bowls, cat litter, beds, and carpeted towers from her. But everything Marie sells can be found elsewhere (and often cheaper), either in stores or online, and can be bought from pleasant, courteous sellers. I will not be going back to Pets Naturally.
Have no clue about their products – Though they prolaim int heir name to be about Natural products they simply re-gurgitated marketing BS from their vendors. Very poor understanding of their offerings.
Rude, Clueless and Over Priced – The owner and most of her staff are Wack Jobs. They seem to be totally oblivious to people, pets and their needs. I also visited this store and tried to get information for my dog and got nothing but stories about the owner's Poms. Maybe she should stay home with her dogs...instead of running a business. The prices in this store are also very high....the raw meats and all of the food prices are higher than any other store around.
Wonderful employees, wonderful service. – I was greeted warmly upon entering this store. The employees were very helpful and honest. Even when they didn't know what they could do to help me, they would call the owner for assistance to make sure that me and my pet were well taken care of. I enjoyed that they were not all about money and if I needed something they didn't carry they would refer another pet store. The vets they reccomended were much better than the one I used to see. The prices are no higher than any other store. My dog was always given treats, even when just walking by, I was always treated well by everyone who works there.
HORRIBLE, HORRIBLE SERVICE. Never step foot in this place again! – I agree with a review that the cranky bleach-blonde haired, pit-bull personality of a scrawny woman should not even be working in a place that caters to folks trying to help out their pets. She was soooo rude. I asked her a question and I had to follow her around the store to get her answers and then she could not relate to my questions, because I was talknig about a cat and she kept mentioning about her stupid Poms! Then she said' Oh sorry I am working" What? What is working if not helping out potential money making customers! Rude! I will never step foot in that store again. And don't recommend it to anyone needing help for their pets. Boycott it for sure.
Excellent , so caring - – Pets Naturally really cares about you and your pet. Its not just about the food or treats or a toy....they really care about the total heath of your pet, down to recommendations of a good Vet!
A wonderful place :)
THANK GOD FOR PETS NATURALLY! – I have had nothing but wonderful experiences with Pets Naturally. I've been going there for years, and they have literally saved my pets' lives and saved them from side effects they could have suffered due to their knowledge, care and holistic products. They are very caring, but sometimes overwhelmed with all the people needing help. The parking is a bit tough at times and you might have to wait your turn, but a little patience and parking across the street sometimes is so worth it if you really love your little ones!!!
There should be more places like this – It's very easy to shop here, an easy, quick in and out to get the raw food my dog needs (they have the top of the line stuff). Everyone who works here seems knowledgeable, especially adriana. Good variety of speciality health oriented brands you won't find at places like petco.
Frozen raw diets, holistic remedies, knowledgeable staff – I have shopped at this store for years. Knowledgeable staff. Holistic products, especially raw frozen diets that are hard to find elsewhere and supplements that go along with them. Also good brands of kibble that are rigorously evalutated before being offered for sale in the store. Home made cookies and treats sold there. Prices competitive. Parking(street) and hours (10-6) only distractions.
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