02/13/09

frys not a good store!!!!!!!!!!!!!

by Space22222

Went to frys bad customer service, will never go back again!!!!!!!!!!! no help at all, when it came to

getting any answers, about our problem with buying a computer. in the mean time when i was trying to talk

to the cashier one dummy came by like he was some guard, and tryed to look mean, did not work,asked to

speak to superviser and was told that she would only tell me the samething. stupid, they were no help at all

i will tell everyone i know not to go to frys.

• Pros: store inside was cool
• Cons: bad customer service

02/16/06

The self-serve gas station of electronics

by joeborden

Fry's is little more than a warehouse chock full of your electronics needs and wants. The prices and selection can be pretty special, and it really helps to check circulars to see what deals they're pushing at the time. I highly recommend coming in with your homework done, as customer service is chaotic and frustrating. Don't bother with the warranty, because you NEVER want to deal with their customer service and repair division, which is just a run-around distributor, specializing in excuses.

Like so many other shopping experiences, you can fight the masses, punish yourself, and save a few dollars OR you can spend a little extra cash and keep the Advil in the bottle, where it belongs.

• Pros: selection, prices, location
• Cons: confusing layout, long lines, customer service

06/25/05

Never Again!!!

by littledante

I went to Fry's because I had a problem with my new digital camera. I showed them what was wrong with my camera, and left it there. Once I got it back, I noticed it wasn't charging....the battery was missing. I called Fry's and they said they aren't responsible for "extras" with my camera. Worse, I asked to speak with a manager, and they put me on hold for 30 minutes! When I called the customer service department back, there was no answer! I even stopped by there to talk to someone and they told me there was no manager there at the time. I have called back many times, and just get the "run-around." Because of their stupidity, I have to buy another battery for my camera! They are very expensive! Needless to say, I will NOT be buying it at Fry's. FRY'S IS NOT WORTH THE TROUBLE!!!!

• Cons: poor customer service, long waits, un-trustworthy staff