07/21/09

Not What Is Always Has Been!

by sandra91523

On Monday 7/20 2 friends and i met for our yearly birthday lunch. We have always had memorable lunches with impeccable service and menu choices.

However, this year, we were sorely disappointed. We were seated and waited 20 mins. for someone to acknowledge us. Another 20 for drinks. 40 mins. for bread, which we ordered w/ the drinks. our waiter disappeared for long periods of time and the restaurant was not even half full. Suffice to say that after 2 hrs. of hell, we were not happy campers. When we asked for an order of garlic bread to go to be put on a separate ticket (it was for a friend), our waiter did not want to give us a separate ticket. Eventually, at our insistance, he did. The lunch was not as good as it has been in the past, the service was terrible and even the garlic bread tasted as though it had been made on Friday and was being reheated. We were very, very disappointed. Not sure if new owners are in place or if there is no such thing as "service" anymore. Very, very unhappy and i think management should be more visible to be sure patrons are being taken care of in the traditional Smoke House way! It will be a very long time, if ever, that i would elect to go back there for a meal.

• Pros: USED TO HAVE THE BEST SERVICE/GARLIC BREAD
• Cons: POOR POOR SERVICE THIS TIME!!!

12/15/08

Bizarre Reservation Rules

by happypuppee

My family has dined at The Smokehouse for four generations. A couple of us planned to dine there for Christmas based upon their advertising sign which said to "Call for Reservations." When I did so, I asked if reservations were still open and was told yes. Then when I said it was a party of two, I was told I couldn't make a reservation - that I could only just show up (on Christmas Day!) because I would then be seated "faster" than if I had a reservation! What kind of B.S. is that?

I just want to alert others that the Smokehouse perhaps has recently changed hands or, for some other reason, is engaging in peculiar reservations rules (what restaurant refuses reservations for two people; do they have something against daters)? Anyway, if they are doing this, then I must question what other odd things they are doing in terms of the food and service.

• Pros: Was good in the past
• Cons: Appears to be heading downhill

09/17/08

Garlic Cheese Bread!!

by indianagirlforever

I love their garlic cheese bread! Going just for that is worth the trip. Parking is either find it on the congested apartment street or valet. I don't mind valet, just hate to do it in the middle of the day during the week. The decor hasn't changed much, but I think that is part of the ambience and charm of this 60 year old restaurant. I definitely would recommend this place :

• Pros: Food that I can eat all day long!
• Cons: Parking