Designer Door & Window

09/16/11

Maddening Customer Service!! NO Follow-Up!

by mcgreek

I'm 53 years old. Former newspaper reporter. HUGE consumer. Doing a gut renovation of a condo in Sherman Oaks.

I've dealt with EVERY kind of person on the planet -- from celebrities to politicians to street thugs.... and of course, every type of contractor and service person out there. So when I tell you that NO ONE I have ever dealt with is as maddening and as disappointing as Ed the owner of Designer Door & WIndow, Trust Me.

I first called Ed five weeks ago to order 7 doors. FIVE WEEKS. Designer doors that would have cost $5K+. He wouldn't come out to measure my door frames unless I paid him for installation. Fine. But unless I called him, he never did any follow up. He'd lull me in his sotto voce into thinking everything was being taken care of, and FIVE WEEKS later -- and after a zillion phone conversations and emails -- he still hadn't come up with my request for hinges or door stops or a front door lock set, or prices to spray paint the doors, or a realistic solution to my door jamb problem.

He always promised to get back to me -- and then NOTHING. I always had to call him. We were no closer to ordering my doors today than we were FIVE WEEKS ago....

Finally, after hearing his excuses again today, I told him I was near tears, that I felt that all he'd been doing is Yes Ma'am-ing me. And his response was that "I was right" and that I needed to find someone who could better serve me...

Well, he's right about that. And YOU can find somebody better to serve you.

Really, the WORST CUSTOMER SERVICE EVER!

02/28/10

Professional at its best

by Fobbette

We replaced our old aluminum windows. I was impressed that the store had their own installers, did not farm out the work to some contractor I could not verify. It was done quickly and cleanly, pricing was very competive. Will use them again.

• Pros: Quality workmanship

01/18/07

Huge Selection & Amazing Customer Service

by jessromero

We were in the market for new doors and hardware for our house and tried several different stores before finding this one. The staff is very knowledgeable and helpful. They listened to what we wanted, and helped us find it. Not only are we extremely satisfied with their service, their prices were very competitive and we have a great product. I highly recommend them. See Cam, at Designer Door and Windows, if you want to get your project done ? he?s great.

• Pros: Wide selection of products