| ambiance |
100.0% positive |
- “
I've been made to feel welcome, I never have to wait, street parking has been easy, and the services have been amazing. ”
- “
recently moved to the Burbank area and was very excited to drive by what looked like a cozy local "Spa & Garden. ”
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| menu variety |
100.0% positive |
- “
While the Burbank Spa & Garden is charming and has a good selection of services / menu unfortunately both times that I have gone here for massages (once swedish massage and the other time a deep tissue massage), I have been extremely disappointed with t ”
|
| overall |
50.0% positive |
- “
The website is misleading - it makes it look like a nice place but it's an old building with peeling paint and holes in the walls. ”
|
| return potential |
50.0% positive |
- “
wouldn't go back, nor would I recommend this place to anyone. ”
- “
will never go back and would not recommend this place, ever. ”
|
| service |
87.5% positive |
- “
Their facilities looked really nice online and Burbank needs a full-service decent day spa. ”
- “
Longtime fan, Great service, Wonderful facials and massage ”
- “
The people are very friendly and are always making sure you get what you need. ”
- “
Their friendly staff and great prices make it hard to go anywhere else. ”
- “
Great service and massage ”
- “
Excellent service. ”
- “
got my nails done the other day as well as a facial for a friends birthday bash, and the service was awesome! ”
- “
We were greeted by a very rude receptionist, who showed us to a tiny dressing area that we had to share with about six other women. ”
- “
Although the front desk staff were a little on the unhelpful side, the spa seemed great. ”
- “
Fantastic people working here ”
- “
really enjoyed the service and the reminders of a wonderful culture. ”
- “
friendly staff, amazing place, extremely relaxing. ”
- “
We felt that the service on one item was not that great and wanted some kind of reimbursement made. ”
- “
The staff is always so happy and cheerful. ”
- “
Highly professional and great customer service. ”
- “
We sat in the "lounge" and watched the staff frantically clean up messes, light candles, set up the rooms, and complete other tasks that should be done well before customers show up. ”
- “
the people there are really nice, and helpful. ”
- “
Nice place, clean, friendly people. ”
- “
The staff is very professional and they know how to give a good rub. ”
- “
Then you are greeted by a great staff and then the real spa experince begins. ”
- “
The manager finally asked us if we liked the treatment and I said I didn? ”
- “
The facialist was more interested in her personal phone call than me as a client, and the receptionist was plain rude. ”
- “
Over all very clean spa, nice staff members, smart too, best priced, and service in town. ”
- “
Nice people, relaxing facility. ”
- “
Nice people, excellent service ”
- “
The masseuse seemed friendly - I started to relax a little. ”
- “
The staff at Burbank Spa and Garden are so nice and knowledgeable that i got the exact products and best treatments for my skin. ”
- “
am ecstatic with the staff and management for such a beautiful facility and enjoyable experience for my Wife. ”
- “
love this place so relaxing and best customer service. ”
- “
am truly pleased with the excellent service I have received. ”
- “
Apparently not that many people are happy working here, according to what the receptionist told me (which was inappropriate in and of itself.) ”
- “
This was by far the worst day spa service that I have ever experienced. ”
|
| value |
33.3299994468689% positive |
- “
They basically forced me to pay gratuity on top of the overpriced, mediocre services and now I know why - they wouldn't get gratuity otherwise! ”
- “
It was a terrible massage (better decribed as a rub down), a cheap mask (not a facial by any means) and a couple of pressure points on my feet does not count as reflexology to me. ”
- “
And then they still charged me full price for the massage! ”
- “
Very bad experience, wouldn't recommend, spend your hard-earned money elsewhere! ”
- “
Not too bad prices like 20 bucks for a big bottle of the equilizer. ”
- “
Their friendly staff and great prices make it hard to go anywhere else. ”
- “
received wonderful treatment for very economical pricing. ”
- “
They sold us on 'The ultimate spa experience' and what we got was a bed with cheap towels, not even sheets, and very mediocre massage with way too much oil. ”
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| wait time |
0.0% positive |
- “
Every time Im sick I spend ten minutes in the sauna with their eucalyptus oil and it completely clears my sinus problems. ”
- “
few examples of what I had a problem with at my last visit: way too much lotion / oil used (I was drenched in massage oil and she just kept pumping more on me), my masseuse went very fast with the massage strokes (up and down up and down my leg, my arms ”
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