09/04/09

I really want to like this place but...

by sojourner

I am not sure why I keep going back. On several occasions I have ordered pick up from this place and a good 90% of the time there is a mistake.

Once I ordered Gorgonzola cheese to be added to a salad. I went and picked it up, drove home, and then realized there was no cheese. I called to ask what happened to my cheese and the girl told me they were out, okay, why did you charge me for it? They offered to give me a free meal on my next visit, I thought this was nice, but when I asked about comping the cheese she said the free meal was in lieu of the cheese. Umm... no I will not pay for something I did not receive.

I used the comp to get a sandwich one day, it took a while for them to find my name for the comp, they should have a better system. I brought my sandwich home and it was soggy, I should have learned my lesson about checking the food before I leave the restaurant.

Oh and for some reason I was always think this will be a cheap alternative to other restaurants in the area but I always end up spending at least $30 for dinner.

So again, I want to like this place but....

I don't.

07/29/09

great!

by viper1613

awesome

• Pros: great food, great price
• Cons: none!

07/13/09

Wrong order and didn't comp like promised

by taphy

When Pitfire pizza started delivery service, my husband and I were so excited. The second time we ordered, we were not told that a new delivery fee of $6. Furthermore, we were not told that one of the items we ordered was no longer on the menu. Instead, the restaurant sent some other dish (which was disgusting). Luckily, we don't have food allergies, because we thought they had just changed the recipe (why it looked different) until we took a bite.

I called Pitfire to complain about this nasty concoction they sent instead of their yummy (no longer on the menu) mac and cheese. The manager apologized that the person who took the order didn't notify us of the menu change. She offered us a free meal upon our next order. I was pleased with this offer.

Upon placing my next order, I was told they had no record of the offer nor did the manager even get on the phone to speak with me. The hostess just said, "we don't have your name on file" and was silent even upon telling her that I was very upset and would never eat there again. She didn't apologize or even offer to help.

You've lost our business. I highly recommend you train your employees for better customer service and that you follow through with your promises. This type of treatment sends a message that your establishment doesn't care about it's customers. You've lost our business and I was thinking of trying your catering for monthly meetings (catering for 15-25 people multiple times a month). Not anymore.

• Pros: Good food
• Cons: Didn't tell us menu had changed and just sent random food