10/13/09

You can do better then this place!!

by grdmist

I really wanted this place to be the place for me to service my car but I feel taken advantage of by these guys! Bottom line, you can do better in the neighborhood and they know nothing about Volkswagons, BMW's or German engineering period! Take your car to someone who specializes in these areas if you want service. This guy will call out to other experts to be coached on servicing your car! Save time, energy and resources and go elsewhere regardless of the AAA recommendation.

06/12/09

DO NOT GO HERE

by psanders1983

Called and talked to someone with a simple question: a price quote on a common part. Guy was condescending and rude. Who knows, maybe they do quality work, but respect is a major factor in my book when doing business.

• Pros: If you like doing business with douchbags this is your place
• Cons: Condescending douchbags

05/24/09

DON'T WASTE YOUR TIME

by ChrisStone

I was given a recommendation by a friend to Karen Valenti’s North Hollywood Discount Mufflers and Brakes mechanic shop. I had taken my car to Karen Valenti twice before and received reasonable service. On my third visit I was astonished by the decline in customer service and client value. I had phoned Karen 1 week in advance to book my car in for an engine light issue that needed attention in order to pass a smog test. I agreed to pay for one of her rental cars while she worked on my car. Four days later I found myself having to make phone calls to her shop in order to find out what was going on. I discovered that my car was still sitting outside in a car park without being looked at. When I confronted her about why it had taken her 4 days to get to my car, she became defensive and snapped that she had told me that they would service my car “when they could get to it.” I told her “as a student in a recession, there is no way that I would agree to pay for a rental car for 4 days while my car sat in a car park.” She angrily retorted that it was my error and then went on to rudely accuse me of having her rental car for more than 4 days. I double checked my information to verify this and discovered that I had actually rented her car for LESS than 4 days. Despite Karen being ‘in the wrong’ regarding all of the above mentioned issues, she still had the audacity to be rude and obnoxious to me as I left her office. All I can say is: take your business to a reputable mechanic who values your business. Sadly, this woman gives female business owners a very bad name.