Doesn't Recommend

swirlboygt

Joined 4 years ago

Terrible!!! Don't waste your time and money. We ordered in tonight and decided on this place. It was so gross. Just cheap, greasy, tasting food. Just not good. Even the fortune cookie was stale. We just moved to Toluca Lake from Studio City and I miss my Studio City place so much.

Recommends

fakhavan

Joined 6 years ago

Great place for delivery. So, I can't comment on the service because I've only gotten delivery, but I can comment on the food :) It's my fave place to order from in the area. The creamcheese wontons are FREAKING PHENOMENAL. We always get 1 order per person. I haven't had an item that i was dissappointed in. Obviously this isn't gourmet dining, but for some tasty casual chinese food i'd definitely recommend.

Doesn't Recommend

Proterian

Joined 5 years ago

Good Food, lousy service. I went to this restaurant about 4 times in 4 years, and I have to say that overall, thier customer service is horrible. There is probably one waitress that actually pays attention. The rest pretty much take your order go to thier little counter and sit in a daze. When some internal clock stricks they look around to see if you finished or not. Otherwise you have to signal them that you have run out of drinks or you simply need something.

Another item is that if they take your order wrong they make it a point that you were wrong and the cook has already cooked it so basically YOU have to pay for it.

However, I must say the food is good, so take out is probably your best option. However, Keep in mind that they English is a second language so you HAVE to make them repeat what you ordered twice.

Another thing is that, apparently is a side-effect of being Toluca. Some of the Patrons that regularly vist the place (rich premadonna's) don't like to see 2 year olds eating next to them and some are plain out rude to even try to yell out telling a 2 year to shut up if he/she is talking a bit too loud or crying because well what does a 2 year old do. This of course isn't the restaurant's fault, but I have seen this happen 4 times at different times.

Also parking is a pain in the sorrounding area (parking squaters are a plenty) so have patience if you decide to be brave enough to take on poor service and good food.

Factoring all this together, the restaurant needs alot of work on customer service. So my recommendation is stay clear of this place.

NOTE: This place was really good about 3 years ago but ever since they remoddled it appears that management has changed and it's downhill from there.

Doesn't Recommend

dsmla

Joined 6 years ago

Worst service anywhere...uncaring staff...liars.... Sub standard food, served by a staff that cares less about you and your needs. Better food and values anywhere else. Was this Chinese foor or Filipino dog food?

Recommends

digitalretouch2004

Joined 9 years ago

Best Chinese in Burbank so far. I've tried about 10 places in Burbank, and so far this is my favorite. The staff speaks excellent English and is quite friendly. The food is also excellent. Best fried rice I've had since moving west.

Recommends

souperdave

Joined 11 years ago

Good food, lightning fast. A friend first took me to Toluca Gardens for lunch a few years back and swore up and down it was the best Chinese food in the area. She was right! I have been back several times and the food and service has always been outstanding. I highly recommend the Chicken & Asparagus in back bean sauce. We joke about the fact that they pull the food from a magic hat. Why you ask? It seems the food arrives hot a fresh to your table only seconds after you placed the order. Quick and yummy.