Shopping >Generales & Generales
great jewelry, poor service, beautiful icon
One Happy Customer!!. I was lucky enough to receive a beautiful gift from my husband that came from this delightful jewelry store for Christmas. My husband has since shared with me that when he first walked into this wonderful store he did not have any idea as to what specifically he was looking for or as to what direction to go. He wanted "something special and nice" and was guided so patiently, expertly and brilliantly, by both shop owners Peter and Sylvia. Lucky for me, he truly selected the most perfect gift. I happily received the most beautiful custom made 18kt gold bracelet that I just love! Since then, I too have had pleasant experiences with jewelry repairs for myself and my husband's Rolex watch and have found some terrific gifts for my daughter and niece. How wonderful that excellent craftsmanship, with personal and trustworthy service can still be found in this gem of a neighborhood business.
Amazing Experience. I had a nightmare experience having a ring made downtown LA. When I got it made we loved how it looked but it fell apart after 3 months. I took it to Peter at G&G in Toluca Lake and told him our story. We explained that we wanted the ring remade but we wanted the exact same look. 3 weeks later we got it back and could not be happier. Just a beautiful ring that he assured us will last for generations. We will go nowhere else for any of our jewelry needs. Very honest and calming people there.
went to g&g after finding it online as a nearby certified omega dealer/repair shop. my husbands omega seamaster had lost a screw in the clasp and needed a replacement.
when i dropped off the watch, the owner (i think) explained that if it was just the screw replacement it would be under $20, but he wouldn't be sure until he went to the omega supplier. i was told they would call me 2 days later with an estimate. when i still hadn't heard 6 days later, i called them. they said it would be $45 plus tax which would include a clasp replacement and cleaning. i agreed to the increased price, thinking the clasp would be replaced.
when i went to pick up the watch the sale girl said it would be $45.. $30 for the hardware and $15 for the labor. HOWEVER, the clasp was not replaced and only the screw had been replaced. $30 for a tiny screw?? really? so i asked the salesgirl about the inflated price and that i had understood the clasp would be replaced and that if it was only a screw it would be less than $20.
she became rather sassy but feeling like i was getting ripped off, my persistence encouraged her to get the watch repairman.
so then, this young man comes out talking far too loud and getting much too close to me (hello, intimidation) explaining that it costs $20 for the screw and that he will reduce the total cost to $30 but that he wont make any money on it! now, after i've just had to argue for a price close to the price i was originally estimated do you think i really care if he makes any money off it? and $15 for labor??? how long can it possibly take to insert a tiny screw into the clasp?
really? sorry g&g.. poor service, dishonest staff.. not a place i want to do business with.
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