Doesn't Recommend

Mspaulabel

Joined 2 years ago

TLC = Terrible, Long waits, Costly. Let's start w/the wait. I brought my cat who sits calmly in a carrier bag even after the hour long wait and a room full of dogs. After a 3 minute check by a nurse the Dr came in and after "feeling my cat up" suggested a tumor or blockage in the intestine. Without even an xray the Vet then rattled off fees up to $5000 and asked me how far I was willing to go... To which I answered, " right back out the front door." Ridiculous. For that amount I would've taken my cat to Vegas and had a magician tell me what was ailing her. The only way my cat would've received better care is if she had a magnetic strip attached to her tail that was connected to my debit account.

Doesn't Recommend

LargeEyes

Joined 6 years ago

HORRIBLE. A disgusting and unfriendly staff - truly hated my experience and walked out.

They explained a price over the phone and then a rather rude office manager came in with an invoice for over double the initial quote.

Her attitude was beyond frustrating - there is a reason this place has two stars.

Recommends

57sparks

Joined 4 years ago

once in an emergency, and great1. My dog got punched in the face by a raccoon on our fence and fell back on tail. She couldn't get comfortable, kept pacing but every time she laid down she'd whimper a little when she bumped tail. I brought her in to TLC, the vet could feel it was badly sprained, not broken. Needless to say my dog was muzzled. Was in and out of there in 25 minutes with pain pills and Rimadyl and, although I don't remember what I paid, it was not enough to gasp about. Will definitely go there again in an emergency.

For all of you who need animals put to sleep, call 911VETS, and they come right to your house and do it. Have used Dr. Weinberg in the West Hollywood area and every time he has been there within a few hours. Kind, gentle and please don't stress out your animal anymore by bringing them to a strange, cold, sterile vet's office. Don't we all want to die in our own bed?

Doesn't Recommend

peskipix

Joined 8 years ago

Long Waits, High Prices, Condescending Attitudes. After several disappointing experiences with this place, I will no longer be taking my pets here.

Recommends

mommasdynamogirl

Joined 7 years ago

Took amazing care of my girls. My girls just went to heaven in November. TLC tried valiantly to keep one of them going even though her kidneys were failing. We are talking about large dogs who were about 19 and 20 years old. It was their time and we tried everything.

I have been taking the girls to TLC for about 11 years. They were kind, helpful and the staff knew the girls and did everything they could. I will continue to take our cats there and trust the doctors Mahaney, Hebert, and Baker with their care.

Doesn't Recommend

tofuton

Joined 7 years ago

The Worst Heartbreak of my Life. My partner and I came here in tears with our beloved 14 year old cat on his deathbed. His health had been failing, and expensive treatments could no longer keep him alive. Not being able to bear seeing him suffer any longer, we brought him to the hospital expecting him to be put humanely to sleep. Instead, they gave us a $500 estimate (for starters) on his treatment. It was obvious to us, knowing and loving him so much, that he was no longer even the same cat, and that his life was at the end. But we listened and went home with a large series of medicines and daily injections. After ariving home, we could see that he was getting worse and could not even take the medicines, or eat or drink. We waited a few hours, to see if he improved. All he could do was cry and stumble around the house from one place to another, and then lie there with his eyes staring and cloudy. I called the clinic back, and told them what was happening. They insisted on hospitalization at a minimun cost of $800, and ignored by plea to have him put down. It was too much to take, so we called our old vet in Silverlake and drove an hour in rush hour traffic to have him put to sleep. He died in my partner's arms on the way. Neither of us had ever experienced such a heart wrenching experience in our lives. There was no reason other than greed to put our sweet companion or us through so much pain.

Recommends

NeithHotep

Joined 4 years ago

It all depends on the Vet you see here. Dr. Monica Revel is practicing here a few days each week, and she is FANTASTIC! A lovely, intelligent, and caring Vet and HUMANE being. A Davis educated Vet, and in the Vet world that is like going to John's Hopkins or Georgetown. If you can see her, come here, or if it is an emergency ask if she is on that day. It is West Hollywood, so depending on who is on the front desk, be prepared for West Hollywood prices and attitude. I have found that if I come in and there is someone who knows me I get better service than if it is someone I do not know. I have found that Nicole and Steve are real sweeties, but you have to treat people civilly. Remember they are people too, and they see the most stressful and distressful things day in and day out. The staff I know are animal lovers. Yes, one knows in an emergency that people act without thinking, but if you can be nice, they will treat you well. Perhaps it is because I am a long time client, but when my kitty was dying last year of FIP and he was having seizures, they whisked me right in a room, and everyone was so caring and sweet during his death and during the aftermath of his death. Albeit, everyone knew my kitty and loved him there. The waiting room was PACKED that day and I waited all of two minutes for a room. Perhaps it depends on who is on that day or night, or just the chemistry of the situation. However, I will say that before we followed Dr. Revel here from VCA Bev Hills, we avoided this hospital because of a bad experience here from years before. The ONLY reason we come here is because Dr. Revel is here, if she moves, we move with her. If I won the Mega Millions tomorrow I would build her a Veterinary Hospital all for herself. I would also suggest that all pet owners to do what I do, either get a basic emergency pet insurance through the Humane Society, a CareCredit card for vet bills, or put aside a minimum of 5K for pet emergencies, because veterinary care is expensive and they want to be paid up front. However, so do my human doctors. I am so sorry for the people who had bad experiences, but as I said, if you can get Dr. Revel, go here, if not, well I'd think of going elsewhere. On a side note, if you are there for a routine exam, you sometimes see the most interesting people in the waiting room, and it is neat to see what kind of pets they have.

Doesn't Recommend

lindaket200

Joined 4 years ago

THIS RIP-OFF VET HOSPITAL IS OWNED BY A LAWYER>. What I understand is that a lawyer Krieger owns this ripoff vet hosp. just read all the bad reviews. would stay away and find a vet hosp owned by a vet.

ITS ALL ABOUT THE MONEY AT TLC.. avoid them

Doesn't Recommend

Dj66

Joined 4 years ago

Beware TLC. I have written about this establishement on other sites, and yesterday my sister discovered City search. so many complaints and they are identical to mine. It made me sad I had not read these reviews before taking my jack russell to them 2months ago. He was bit by a snake in the canyon. I rushed to go to sepulveda with his little brother bosco at our side, frankies head was swollen. I passed TLC and thought , great, so close, WRONG. i rushed in, they took frankie to the back. i waited, I waited, aprox 45 mins. finally they took me to small room Iwaited another 30 mins. Dr. H comes in, very uptight. he proceeds to tell me about my dog. Itry to ask questions and he ssshs me . arrogant man. i go back to see my dog, its painful to see him, after another 30 mins i walk to the front desk, I am tackled by two workers OK WE NEED $3400 DOLLARS.. what?? I mean they act like thugs, I say umm, what, WE NEED THIS NOW, I say I can give $1500 . no, we need full amount. they go to doctor, he oks $1500 but bal must be in by 10am . The amt is so high, its crazy, i am so upset by dog. and not this. they call that night for me to authorize another $300 charge at 1am, I say ok. I read reviews the next day since this seems so odd, so many people, the same story as mine. I tell the woman i am taking my dog, NO YOU CANT TAKE YOUR DOG, I say yes, I CAN TAKE MY DOG. I write a letter to the doctors, tellng them i am very upset with this place, my friend says, you should never send a letter like that while your dog is still there. that night the arrogant doctor H calls, fake crying, yes, crying, YOUR FRANKIE HAS PASSED, I never hear from the doctor again, he had said only one dog in 8years had ever died from snake bite. (was this to make me tolerate the coninual pumping up of my bill?) next day they hand me his body in a cardboard box out by the garbage cans . and tell me that I still owe $287.00 .. read the other sites and this site. this place needs to change. they dont care about animals, just $$$ . I am locating the attorney who owns TLC and demand changes or closure of this terrible establishment

Doesn't Recommend

liz88

Joined 4 years ago

if you love your animal..do not go here. This place certainly let one of my family members pets die plus wanted 3000.00 dollars for it. He could not afford an autopsy to prove what they did (and what vet would testify another vet anyway).TLC kept pumping up the bill and demanding more and more money for a little snake bite. I researched and found out that animals rarely die of snake bite which really gives me the creeps after reading other people's accounts of their animal dying at TLC.

When i read reviews by all these "perky" people that just love this place, i know they are not real reviews. I just can't understand why the government organizaitons that are supposed to protect consumers are totally blind to all the things that go on at this center. I am totally in shock that these guys are allowed to keep operating.