great personal service, great competitive prices, excellent customer service, extremely friendly staff, warm atmosphere, gorgeous salespeople, unique heartshaped diamond ring
Great family owned Jeweler.
Sarah Leonard has a great selection of Men's watches, jewelry and more. I've bought 4 watches from them, and continue to go back for more (I collect watches).
Its family owned, so they take pride in their work...trust me, great place!
Good in sales but poor in customer service. Good sales efforts on the front end to get you hooked. Poor customer service during the process and on the back end.
A great experience, great service, and great prices. I first learned about Sarah Leonard Jewelers as a student at UCLA. So when it was time to pop the question some years after I graduated from UCLA, I decided to make the trek up to Westwood b/c I had heard good things about Sarah Leonard Jewelers. To summarize, they had great prices and great service. Ask for Dean when you go in there. He took care of me. He was patient, helped me pick out the ring for my wife, and was understandable when I needed some time to check w/ my wife's friend to make sure I had picked out a good one. Then later on, they were very helpful in picking out our wedding bands as well. They also worked w/ me for a relative to pick up the wedding ring b/c I couldn't make it there at the time. Again, in summary, they provided excellent service, competitive prices, and have been very helpful ever since whenever we are in the market for additional jewelry.
Cannot say enough good things about them!. The friendliest, most hard working, knowledgable and caring staff you will ever meet! And, of course, the best selection and prices of jewelry!!!
After reading such great reviews online, I decided to stop by Sarah Leonard's to look for a diamond ring. I was horribly disappointed, though. The saleslady, an older woman with short blond hair, was so rude and condescending to me. Never have I experienced such poor service! I had better service buying a pair of sunglasses at Bloomingdales, than here where I really could've spent some $$.
I was really looking forward to seeing the jewelry here, etc., but the saleswoman would cut me off when I was asking questions, started helping another person who was having a watch repaired, and she was so snobby and snooty I couldn't believe it!
I left with a really bad feeling; I definitely am not going to take my business here, and I don't recommend this place at all.
Highest Recommendation. I don't ordinarily post reviews, but my experience with Sarah Leonard was so overwhelmingly positive that I was compelled to write something. I needed to get my wife something special for her 40th birthday - but I am clueless when it comes to jewelry. I spoke with Dean who asked all the right questions about my wife's taste and, after fifteen minutes of casual inquiry, we decided that my wife would most love an omega necklace. What I appreciated most, however, was that Dean never attempted to pressure me into a price that was out of my range. He was aware of how much I had to spend and never made me feel bad about it. The jewelry arrived in two days pristinely packaged and ready to present to my wife on her special day. The look on her face when she opened it said it all. Thank you, Dean, and thank you Sarah Leonard Jewelers for making my wife's day so special!
A Jewel of a place!. Go figure. I am a New Yorker where there are literally thousands of jewelers, yet whenever I visit Los Angeles, I make sure that I stop and shop at Sarah Leonard's. The jewelry is gorgeous and reasonably priced, the salespeople are knowledgeable and friendly and my wife and I feel like we are treated like family. We have bought watches, earrings and bracelets and our friends in N.Y. always comment on the beauty of the jewelry. I have even checked out their website and then called the store to purchase jewelry. I can't imagine living in LA and buying jewelry anywhere else. The holidays are only a few months away, so my advice, shop early and often at Sarah Leonard's!
Great Customer Service & Selection!.
We are truly customers for life...my husband and I purchased our wedding rings there and Dean was not only informative but extremely helpful. A friend recommended the shop to us and said if you want great customer service and unique settings you HAVE TO GO THERE!
We worked with Dean and he was a blessing. He advised us, spent so much time with us and was extremely honest when we asked his opinion. Everyone at the store wants to help the customer and they make the customers feel like family. I would recommend making an appointment if you are looking for something and do not know exactly what you want...to make an appointment is so easy and I always get the times I want on the weekend! If you know what you want (I have also purchased Jewelry Boxes there) just stop in whenever and someone is very quick to answer any questions or help you out anyway that they can.
It is so nice to find a jewelry store that treats every customer like family and cares about your happiness. You truly feel that they believe it is not how much you spend in the store you are a customer for life and everyone is treated wonderfully!
FYI: Sign up for there e-mail campaigns...they do not bombarded you with e-mail's but they have some great "sales" and "special events" they notify by e-mail and they are fabulous!
shop and purchase with confidence. I was so very happy about my recent experience shopping for an engagement ring at Sarah Leonard Jewelers in Westwood. Although I had bought from them before the big engagement ring was by far the most expensive and worrisome piece of jewelry I have ever purchased. Everyone at the store was so nice and took the time to educate me about the entire process. Not only did they help me understand what to look for and how to compare rings/diamonds, but they really didn't pressure me to buy from them. It was clear after visiting several other stores that there was no way I was going to deal with any other jeweler on this most important purchase. I bought with confidence knowing I was in good hands. Very rare these days but I guess that's what you get from a family run operation. Thanks for the help!
The most enjoyable Jewelry buying experience around!!!. My husband and I have purchased numerous items (watches, engagement ring, wedding bands, etc...) from this wonderful family owned jewelry shop in Westwood and we are always happy to see the wonderful staff at Sarah Leonard. Service with a heart, quality that is top-notch, low-pressure environment and a wide variety of choices make our experiences at Sarah Leonard easy and enjoyable. As long as I am living in southern California, they will have our business!
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