Glendale >Women's Clothing > R-Mine Bridal Couture
excellent customer service, worst experience, recommend place, rude sales staff, beautiful evening gown, overpriced dresses, helpful staff
WONDERFUL SERVICE AND SELECTION.
I AM SO GLAD I DID NOT RELY ON THE REVIEWS I READ ON THIS WEB PAGE. A FRIEND RECOMMENDED R-MINE AND AFTER MY SEARCH I WAS DOUBTFUL BUT I AM SO GLAD I LISTENED TO HER AND NOT A COUPLE OF INDIVIDUALS THAT HAVE PUT ERRONEOUS POSTINGS/REVIEWS TO BASH THIS EXTRAORDINARY COMPANY DUE TO THERE ALLEGED DISSERVICE. FIRST OF ALL, THE PURCHASE CONTRACT ONLY AFTER YOU HAVE MADE YOUR FINAL DECISION STATES THAT THERE ARE NO RETURNS. ADDITIONALLY, THE PURCHASE CONTRACT CLEARLY STATES THAT A DEPOSIT IS DUE AND WHEN MY DRESS ARRIVES I WILL COMPLETE MY ORDER. THE PRICES DID NOT GO UP. IN FACT ON THE FACE OF THE PURCHASE CONTRACT IT CLEARLY STATES THAT ALTERATIONS ARE NOT INCLUDED AS IT DIFFERS FROM BRIDE TO BRIDE. THIS IS BASIC!!!
IT IS UNCLEAR TO ME HOW SOMEONE CAN CLAIM PRICES CHANGED OR HOW ANYONE THINKS THEY CAN RETURN A BRIDAL DRESS. THIS IS NOT THE SWAP MEET OR E-BAY - NO USED DRESSES ARE SOLD. I COULD NOT BELIEVE HOW WRONG THE REVIEWS WERE. MY ADVICE, IF YOU ARE LOOKING AND EXPECT SERVICE AND LUXURY, R-MINE BRIDAL IS THE PLACE FOR YOU.
IN FACT I LOVED THE DESIGNER AND HER IDEAS SO MUCH, I ALSO BOUGHT MY VEIL, HEADPIECE AND JEWELRY FROM HER AS WELL. EACH PIECE WAS UNIQUE AND SPECIAL FOR MY WEDDING DAY!
EXTREMELY HELPFUL, UTTERLY WONDERFUL.
I HAD A SPECIAL EVENT TO GO TO AND IN LESS THAN ONE HOUR A ASSISTANT BY THE NAME OF HOLLY BROUGHT ME SEVERAL DRESSES THAT MET MY DESCRIPTION AND HELPED ME SELECT THE PERFECT CHOICE. THE PRICES WERE VERY REASONABLE AND THE SERVICE WAS WONDERFUL. I HAVE NEVER MET SUCH KIND PEOPLE. I TRIED ON THE SAME DRESS THREE TIMES UNTIL I DECIDED THAT IT WAS THE ONE. WITHIN ONE WEEK IT WAS PRESSED AND DELIVERED TO ME AS I WAS TOO BUSY WITH LAST MINUTE ARRANGEMENTS TO PICK IT UP.
IT IS THIS TYPE OF LUXURY SERVICE THAT DESERVES CONSTANT RECOMMENDATIONS. THANK YOU R-MINE BRIDAL FOR ALL YOUR HELP. I KNOW WHERE I WILL BE COMING WHEN IT IS MY BIG DAY!
Avoid This bridal shop at all costs.. What a horrible experience. I would never recommed this place to anyone. They dont have prices on anything and change pricing on their customers once they get them to sign the contract. No refunds, no exchanges and no sense of customer service. I was ripped off and given false prices. It was the worst experience I ever had in a retail store. They know your wedding has to go on, so they take advantage of you!!
Save yourself the agony and tears!!. I would definitely not recommend this place to anyone, not even my worst enemy. They make promises they cannot fulfill, switch-a-roo pricing, seamstress dowes not keep appointments. I found myself wasting a lot of time there. Here's the kicker, I was told my Eve of Milady dress was brand new. After all the hassle I went through with this shop, I took my wedding gown to another bridesmaids' bridal store to get it pressed. They found many snags and yellow stains on my wedding dress!!! The dry cleaners are unable to get it out. Please save yourself the stress, agony and tears and go somewhere else!
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