Burbank >Banks > Ume Federal Credit Union
3000 W Magnolia Blvd, Burbank, CA | Directions 9150534.170035 -118.340092
Mondays 9 AM - 5 PM
Tuesdays 9 AM - 5 PM
Wednesdays 10 AM - 5 PM
Thursdays 9 AM - 5 PM
Fridays 9 AM - 6 PM
If you need a bank, use a bank. – It's got no associations with any other banks, so you will eat fees from other banks if you use their ATMs. If you go out of town, you'd better make sure you get your cash from here first or you'll pay fees up the wazzoo from other ATMs no matter whether it's a credit union or a bank. These guys need to hook up with the other CUs so we are not all hosed when we leave Burbank. The great friendly customer service doesn't apply if you are trying to get your cash out, by the way. You deposit a lot of money and they try their best not to get it back to you easily or quickly. I had a huge amount of cash in my checking account and asked them for a cashier's check. They told me there was a 7 day hold on the check (WHAT? It's a cashier's check!). I asked them if I was supposed to cart around 50 grand in cash instead. The supervisors are not very great either and don't seem to have an ability to make their own decisions, or at least they choose not to. They have not got a great track record with me and I have been with them for 10 years. I continue to stay with them out of a lack of finding ANY financial institution that is worth keeping my money. Not exactly a resounding referral, but I guess it's safer than putting it under your mattress. Maybe.
Personal Service Local Community Credit Union – I'm not always in Burbank but I've used this Credit Union since I was going to school in Burbank quite a few years ago.
Great friendly customer service and tellers are pleasant to interact with.
Have gotten loans over the years (numerous auto loans) and they have always been easy to work with.
Parking is easy for in and out and there's also a night drop for after hours deposits.
Under Remodel - Can't Wait!! – I've been banking here since 2005 and I will never leave!
The personal one on one experience is wonderful.
Everyone knows my name and I really feel like each and every person I come into contact with is looking out for my financial needs and what is best for me! It isn't the BEST looking place to walk into but they are under construction and the place is going to look FANTASTIC when it's done!
No online banking service is a real drawback to a very good little bank – The BFCU really needs to get with the times and go online. I've had my account there for 25 years and still maintain an account there even though I moved out of state two years ago. Since I'm out of state now, I'd like to see my account online!
The only reason I maintain my account at this rate is that the customer service is very personal and very good; also the free ATM when I go back to LA. But I don't know how they can continue to keep customers much longer in the future, since more and more people are going to be demanding online access.
Still no Internet servicees... – It just seems to me that with all the modern conviences of today the credit union would be able to keep up with the times. Every time I ask about being able to make payments, etc. on-line they always respond saying they hope to have that set up in the near future. They have been saying that to me now for at least 3 years. Because of this dis-advantage, I am hesitant to use this bank as my everyday account. I use it only for loans, etc. I sure hope that they are looking into this very seriously. Most people want the convience of paying all bills online.
good rates but could improve – The Credit Union's rates are great. The APR on both auto and home loans are pretty good. Although they have a phone-based system to query your account info, make transfers, etc, they do not have any sort of online services...I would find that very convenient. The CSRs spend more time with the customers which some people might find nice but when Friday roles around, that leads to some pretty long lines (you're better off making your transaction by ATM). Another problem is the hours they operate...they close early and they're closed on weekends. There are no charges by them for using ATMs from other banks (though the other banks may charge you) so their ATM service is good.
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