Denny's

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MysteryShopPro

Joined 2 years ago

ONE WORD: REBECCA!. as far as denny's goes, we've all been there and we all know what to expect. its nice to have a convenient diner that is 24 hours and has a consistent menu at their locations. but you dont go there expecting gourmet meals.

the food at this location is on par with the others. once again, very consistent. but what sets the place apart was my server Rebecca! she has to be the very best server i've ever had at any restaurant! not only was she personable and friendly, but she was genuine and took care of my requests right away.

unfortunately the manager was rude. when i asked for my drink in a to-go cup, the manager came out of nowhere and stuck her nose in my business and had the nerve to blatantly accuse me of trying to get a free to-go soda when i supposedly didnt pay for one!

i couldnt believe the manager's attitude and how confrontational she was! but rebecca came right to my defense and insisted that i did buy a drink. i even pulled the receipt out of my pocket (i had already paid and the manager was the one who was at the register!) and showed it to the manager. she then just walked away and didnt even apologize for doing that right in front of all the customers!

this place must have a lot of management problems. every time i go there they have a new manager. this time it was late at night and it was a hispanic female.

but despite the problem with the manager, i would still go back because Rebecca is simply amazing! Rebecca really should be the manager! And it is totally beyond me how upper management has failed to realize that! thank you for doing such a great job Rebecca and i'm sorry your company doesn't seem to see what an asset you are!

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Contributor

Joined 10 years ago

Known for its breakfasts, this diner chain slings all-American grub and bottomless cups of coffee.. In Short
With its kid-friendly vibe, booth seating and late-night hours (most stores are open 24 hours), Denny's draws night owls, seniors and families with kids. The menu sticks to classic American staples: wings, chicken strips, burgers, salads and the like. But breakfast is king, with specialties ranging from skillets, egg scrambles, French toast platters and several variations on the famous Grand Slam: two buttermilk pancakes, two eggs, two bacon strips and two sausage links.