North Hollywood Discount Mfflr
North Hollywood, CA 91606
Phone: (818) 980-0401
User Reviews for North Hollywood Discount Mfflr
10/10/2007 Posted by lrpusa
I had my radiator replaced at North Hollywood Discount Muffler after a friend recommended them to me. At first I thought I'd found a mechanic I could feel comfortable with. However, in the end this was one of the worst car repair experiences I've ever had. After North Hollywood Discount Muffler's replaced my radiator - with a lifetime warrantied radiator - I had non-stop problems. Over the course of 4-5 months after the radiator was replaced I returned no less then five times because my car kept overheating and was loosing radiator fluid non-stop. The owner, Karen Valenti, blamed the problems on the radiator cap. Every time I returned with the same problem she would change the radiator cap and send me off. After she tried to change the radiator cap for the fifth time I insisted she inspect my car more closely, since there was clearly a much larger problem then the radiator cap. At my expense, the radiator was replaced for a second time with a Honda radiator and not two months passed before I started having problems again. This place really doesn't know what they are doing. Either they don't know how to diagnose Honda Civic problems or they don't know how to install a radiator properly. Either way after the second radiator didn't take the the owner Ms. Valenti refused to honor the lifetime warranty on the original radiator which I had paid for. Or to replace the second radiator which I had also purchased. If you are looking for reliable service and with a guarantee on quality workmanship this is the last place to look. Terrible terrible terrrible.
Pros: Absolutely None
Cons: Poor workmanship. Does not honor warranties.
02/07/2007 Posted by garrybeers
I took my car to Karen at North Hollywood Discount Mufflers and Brakes for an inspecion for purchase. Though the car had a lot of miles on it she told me that it was in fantastic condition and was a bargain. The vehicle blew a head gasket 3 weeks later and now needs to have either an engine rebuild or a replacement motor. I sent the car back to Karen who after telling me that a break in the radiator had caused the engine damage, recommended an engine rebuild, new radiator etc, etc, etc. She then admitted she may have missed a break in the radiator during the inspection but added "but you'll never get me to admit to it" When I asked her what was the best price she could give me for "possibly" missing the break in the initial inspection and to keep me as a customer, she replied, take the car, I don't want to touch it.
Pros: NONE
Cons: Please see review
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