Shopping >Room Service
worst customer service, love furniture store, worst experience, creative showroom staff, cool place, fantastic furnishings, good honest employees
Wake Up Call. Room Service furniture stores, just as their house rental management company roomservicecom-needs a wake up call! The people that you want to buy your overpriced items or rent your properties, are the same people that you are rude to, unprofessional to, try to rip off, and disrespect. There are many places to rent and to buy furniture from, Taryn & London & the rest of their crew will eventually get a reality check-Dont Bite the Hands That Feed You
old new. I found some really awesome stuff here - refinished, vintage style, what don't it have that i don't love? This junk ain't cheap, either, but some things are just worth it.
good reviews written by room service. as with all these review blogs, a good percentage are written by the subject of the review. THIS HAS TO BE THE CASE WITH ROOM SERVICE. They are unprofessional and despite a good selection of furniture you will probably be sorry you purchased anything from them. The staff is deplorably amateurish, unhelpful and irresponsible. Unless you pick something up yourself (carry it yourself) out of the store you may be in for a bad surprise. Never try to order something. They either will lose the order or mess it up. WHAT"S UP WITH THEM???!!!
Nice things, worst customer service. Room service on 3rd street has nice things but the worst employees. From the first minute I walked in there, they were absolutely rude to me. They didn't seem to have any interest in selling anything. I had to call the store in Newport Beach to get some help with a purchase. When I called them to ask when they were going to deliver my furniture, they were very rude on the phone. If you don't want any headache, don't go to this store!!
LOVE this furniture store.. LOVE this furniture store. It's very trendy and a bit edgy. Got one of their Art reproductions of Clint Eastwood and also a fiberglass sun lounger for the pool. Super happy with both. Will definitely order some more things soon. They have a website you can order from too.
Very well made furniture.
My wife and I recently were shopping for furniture for our new home. We visited a number of furniture stores, both large chains and small independent stores, to get ideas and compare styles, quality and pricing.
We both found this Room Service furniture store to be 'hands-down' the best of all the furniture stores we visited. The sales staff actually took the time to not just recommend standard combination's like everyone else did but were being creative and suggesting unique combination's just for us and or tastes.
Also, there were some furniture pieces that we needed to have customize sizes - no problem as they manufacture right here in the USA. Needless to say we bought a number of pieces of furniture and are very happy with them.
Friendly Staff, Beautiful Items.
I can't understand what a few of the other reviewers have said about the customer service. I personally had a great experience on each of the occasions I went to the store. Also when I called to check up on an order I placed, the lady I spoke to was very helpful.
I've ordered from them twice now, and my dining table is so beautiful and well made. I love showing it off to friends who come round and everyone comments how beautiful and cool it is.
Great Products, Very Hip.. What a cool store! Wow, this is definitely one of, if not my favorite furniture store. Their products are super cool and trendy plus they recently custom made a table to fit in my small den. Took about 6 weeks but it's a custom item so that actually OK with me. Customer service was great by the way.
Don't believe the hype .............
Please don't believe every review you read ! If I listened to every bitter person that took the time out to write a negative review , I would have missed out on many cool hotels and shopping experiences. Room Service has been in business for over 10 hears , working with picky LA clientelle , including many of the hottest Hollywood celebrities. So even though there are a few negative reviews here and there , one a year if that ...... not bad I think.
Take a look at the stores yourself , (LA , Palm Springs and soon Fashion Island Newport Beach) and decide whether or not you agree with the odd person that hasn't been happy. Retail environments are tough , finding good honest employees is very hard in Los Angeles ..... Maybe the bad reviews could have been written by a disgruntelled ex-employee , who maybe in the past wrote good reviews to help the store. Now removing one (the blank one in the reviews ???) and replacing it with something not so nice ..... but still managing to add his own name in there to look good. Just incase he needs the positive feed back ! WHAT ?
I hope everyone will give this family run furniture store a shot. Things are going well. Some great new friendly faces in the stores ............
Terrible service!!!!!!!. I have never experienced such horrible customer service...and I second what another reviewer said regarding Felicia. She is snobby and seems to see customers as a great annoyance...surprised that we might actually hope that she would do some work. I once worked with a guy named Ronnie at this place who was phenomenal...he no longer works there and I no longer plan on shopping there. They do not return phone calls (even regarding large orders already placed) and do not take responsibilty for problems with the order. I would highly recommend you look elsewhere for furniture.
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