General Appliance Repair

07/21/11

Very rude and a rip off

by mestresors at Citysearch

The other day we called General Appliance Repair because our fridge was not functioning properly. They sent us a guy names Gregory to repair it. First of all he was very rude and charged us a price that was 3 or 4 time higher than what the real price was for the part. He told us that it was for sure that part that was malfunctioning. We called him the day after to tell him that things were still melting in our fridge and asked him to come back. When he came back he told us that the fridge was working perfectly and that we were a bunch of liars. I reported him to his company that did nothing about it. We ended up buying a new fridge and putting a lot of food in the trash. Very very poor customer service and thiefs.

04/12/11

Best Experience Ever! Quality, Professional Service.

by RINA5AL at Citysearch

This was the third company we called for our broken fridge. They came out to our house on a Friday night shortly after we called. The technicial evaluated the problem and gave us an estimate of $245 which was $50 cheaper than the previous estimates. We agreed to the repair. The technicial did inform us that he would need to get a part from the supply store and he would be back the next day. He came back the next morning on a Saturday at 10am and fixed the refrigerator as promised. It has been a month since the repair and the fridge is running like new, I recommend this company without hesitation. Great service, reliable and trustworthy.

04/04/11

Gigged by Advanced

by JC Cranes at Citysearch

My frig wasn't running, Sear couldn't come out for 4 days, I called Advanced Appliance. They came out within a few hours. Although, they did the repair, something bothered me.

I seem to remember I called them out about 2 years ago and they told me the same story before doing the repair..."this part is very expensive". At the time I could only trust his word. I said OK and the frig was fixed in about 20 minutes...$300.00 later. I paid the price, when he left, I checked the web for the part.

After looking at several prices lists, the most expensive price was $72.00 the lowest was $47.00 that's a big difference between $300.00 and $47.00. I think I got ripped off! This was the second time by Advanced. Granted I didn't know what to look for, but $253.00 for 20 minutes work is a big amount. Beware, if they tell you this is an expensive price...check the web. If they buy the part somewhere for more money, they can call me...I'll give then a deal! That's big money $12.65 per minute...I feel I got gigged by Advance!

03/29/11

Super prompt and professional!

by ksteinbrueck at Citysearch

When I called to have my refrigerator serviced, the service was promt and very professional. Furthermore, the serviceman came at the exact time as promised. I was given a reasonable quote and the repair was done promptly. There was no waiting for parts. All work was done on the same day.

03/10/11

Experienced, Professional and Friendly

by Lana01 at Citysearch

We have had an on going problem with our refrigerator for months. We also have had several other companies give us estimates on the job. No one had compared in price or professionalism like General Appliance Repair. The repairman was punctual unlike most. He came in, checked out the problem thoroughly and gave us a very reasonable and fair estimate. We agreed and the job was done very shortly there after. If you don't want to waste your time and money, give these guys a call.