Pasadena >Marylinns Bridal & Tuxedo
great wedding dress experience, beautiful dress, horrible customer service, great service, recommend store, worst experience, best place
They have a large selection of. They have a large selection of beautiful dresses. Wonderful customer service. I want to thank the manager for making this experience very easy from start to finish. I would definitely recommend this store to anyone that's getting married. Thanks again girls!!
Do NOT shop here EVER. Go to YELP to read horror stories..
I never write reviews for less than 4 stars...
But my experience as a future bride infuriated me so much, I had to warn you.
The purpose of my shopping was to find a perfect dress for my engagement shoot. I had a very specific image in my mind and it's surprising how many bridal/prom/evening gown stores do not carry the color red.
Marylinn's, I found them online and called ahead to ask if they had my color.
ONE THING for certain here, they say too many things that are too "pleasing to the ear." And they're not good at it, so you're conscious of the fact that they're trying to butter you up from the beginning.
But, I was on the hunt and since they said they had at least one red dress, I went in. They told me an appointment was not necessary. That part was nice.
I walked in and the lady who I spoke to on the phone happened to be the first person I saw there and she helped me pull out about 5 dresses. Only 2 were really red. The others were wine colored or whatever. I was not surprised as I mentioned earlier, red is generally few in options.
The first dress I tried on was horrible on me...you could see everyline on my body in a very UN-attractive way and the lady laid on the compliments. This is when I really understood that I couldn't really take her seriously.
Thankfully, I found a dress that was truly red and was flattering.
The following conversation I had with her was such:
"What's your return policy? What's your alterations service? I have already purchased a dress and it's not red, but I have one already. I really want to take this dress home and compare."
Everything she said in response was in the positive.
"Oh sure, that's fine. You can just bring the dress back here to alter."
I was walked to the front of the store where they rang up my dress. I gave them my credit card. I signed a receipt. AND THEN they handed me two contracts to sign. Not before I paid, but AFTER they rang my credit card.
The final form they handed me gave me such a shock I actually broke out in cold sweat.
THERE IS NO RETURN AND NO REFUNDS. NEVER.
I'm sure I turned white. The dress I chose was not too pricey, but I don't have a few hundred bucks to throw away on a dress I won't wear.
The lady who rang me up is a different person from the one who was helping me initially. I said aloud, "What? This is not the conversation I had. I said I have a dress at home. That I need to compare. She didn't say I can't return after purchasing."
Guess what the lady at the front desk said? "Oh, but the dress is beautiful, it's a great color, etc, etc."
Kinda felt like I was at the doctors and wishing I had a friend with me to sort through the facts with more distance.
When I pressed about the returns, she just shook her head side to side, "No, we don't take returns."
If I was calm and cool headed, I would've left the dress there and told them to refund me right then and there.
But as it was, I felt like they just robbed me of my money and I had no choice but to take home a dress I may not love.
I'm still getting high blood pressure thinking about it.
I'm going to find a way to live with this dress...but if I think about it, am I really going to look through my engagement photos and remember the awful experience here at Marylinn's?
exceptional in their service. They were exceptional in their service. I bought my wedding dress there and absolutely loved it and got so many comments of how gorgeous it was. It was just a great experience working with Marylinn's Bridal.
I felt like a queen. Thank you for making my wedding dress experience as wonderful & positive as it was! It doesn't seem that long ago I walked in to have Desire help me find the right dress and my beautiful veil. I can't say enough good things about the wonderful lady that helped me with the alterations and made my dress a dream dress and my own one of a kind! The end result was divine & I felt like a queen on my wedding day!
very friendly and easy to talk to. The staff was very polite on both of my visits. They made the checkout process easy and pleasant. Desire and Nicole were very friendly and easy to talk to. I would happily come back to Marylinn's in the future, hopefully for a wedding dress next time. :)
It turned out perfectly!. Thank you to everyone at Marylinn's who helped me decide on a white dress that I loved. Even though I had to buy 2 to figure it out. It turned out perfectly!
I will remember you forever.. Thank you for everything! Especially Dawn. I will remember you forever.
They are happy to help!. I looked for dresses EVERYWHERE and this place was the BEST. Nice, down to earth employees who don't pressure and are happy to help. After several horrifying dress shopping experiences, I was relieved to finally find this place!
I am a happy customer. Buying dresses for a bridal party is an emotional experience, but all the negative reviews surprise me. I am mother of a bride and am determined NOT to wear something frumpy. I found a stunning gown online that is only available in NYC, but I'm in Pasadena. I went to Mary Linn's and asked if they could help. They could not have been more accommodating and helpful. They special-ordered my dress even though it is not part of a line they carry. My daughter and her bridal party all live in different cities coast to coast, so MaryLinn's knew they would not be getting other business from me. Yet they have been nothing but courteous, helpful, and comforting -- Just the experience I would hope for and expect in a bridal salon. I am a happy customer and will look there in the future for evening gowns if an occasion arises.
I got an amazing dress for a great price.. I looooved it there! I took my now recent cousin in law to get her wedding dress and it arrived ON TIME. They are very helpful and happy to assist you in whatever you need. They have dresses for ALL budgets and they're gorgeous gowns. I was there yesterday and since they knew I had brought them a previous customer they gave me the choice to waive the alterations fee or get 15% off my dress. I chose free alterations, got an amazing dress for a great price. Also to avoid the dress from ever not being ready on time buy your dress early so those problems don't happen, because even though I've had zero problems so far nobody is perfect and things can happen. Always have a plan b
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