Surgeons >Marcia Glenn Dermatology Ctr
failed dr glenn, poor customer service, failed staff, not recommending plastic surgeon, awful ignorant doctor, expensive prescriptions, pricey doublechecking
Okay on cosmetics, trigger happy on surgeries. Was a long term patient. Multiple moles with long history of no changes, all of a sudden needed to be removed - including one in a private area that turned out to be no more than a skin tag. None ever turned out to have any basis for needing removal. A "mole mapping" machine is used, and all I ever saw was it come up in the yellow zone - never red (it's warning system). I'd swear pulling and stretching the skin from one mapping analysis to the next was the only basis for even a yellow - but that was enough to keep pushing for surgery. One, a simple sun spot that should have just been iced off, did not have the stitches taken out for a month - that from poor office staff communication - and I now have a large purple scar on my arm. Clearly - in her facial expression - she knew what had happened when she saw it. Further charges are not communicated well, get out of control for cosmetic treatments and ALWAYS very late on appointments. I finally gave up despite their location being perfect for me.
How could she not tell me?.
My experience with her lead me to believe that she did not really care about me, more about collecting my money and fending off law suits.
I went in for a simple check up on my moles to make sure there were no signs of developing skin cancer. She persuaded me into extra pricey double-checking (you are charged per mole, and we looked over each of my MANY moles), that looking back, I'm sure she can recognize which moles look potentially cancerous, and which ones don't.
The real disappointment was when she went ahead and did a small surgery to remove a mole on my breast. I was horrified of scarring badly- I have always seemed to scar bad in the past- and I told her this. She went ahead with the surgery herself, not recommending the plastic surgeon. As it healed, I asked if it looked okay- if it was healing properly- and she literally said nothing. Then I asked, guessing that it may be too early to tell: "Does it look good for this stage in healing??" Her NURSE ASSISTANT said "yes."
MONTHS later, talking to a nurse friend of mine, she noticed my scar and was surprised at how horrible it looked. She said, surprised- "You keloid scar??" This is the first time I had heard this term. (It's a bubbling of scarring, it's a disorder where your skin practically quadruples the size of the scar.) So, I was informed- not by MY DERMATOLIST, but by my friend, that it was a huge, ugly scar, and that I have a special scarring disorder!!!
This made me absolutely sick to think that Marcia Glenn is employed to help people with their skin, and they put their trust in her. The only logic I can make of her not informing me of my scar issues is her wanting to avoid a law suit. How horrible.
Disappointed and letf hopeless. I went the doc's office for acne and she was nice and friendly. But I only had acne around jaw line and never had rosacea in my life. She prescribe me topical creams for rosacea and my condition was only getting worse. I was so hopless and depressed. Things are not any better now.
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