Payless Car Rental

Doesn't Recommend

Robert J.

Joined 3 months ago

Not recommended! Quoted my $3.50 a gallon for a return empty - They charged me 5.33 a gallon on a car that had a 65 gallon gas tank (LOL) - many times I have rented from Payless - never again - also check you bill before you leave otherwise you'll end like me! They offered me no help when I called to complain - all the did was put me on hold for an hour then hung up!

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Joecru

Joined 2 years ago

No hidden surprises at check out. Rented a car on March 14 2011,First rental car place where I wasn't shocked when I returned the car. There were no hidden magic misc fees that turn a $52.00 rental into a $95.00 rental. Price was pretty much on target. Shuttle service excellent both ways. Check in check out is very quick got to my plane early I highly recommend them and I usually never recommend car rental places

Doesn't Recommend

tramatised tourist

Joined 2 years ago

LAX PAYLESS/FOX EMPLOYEE THIEF STOLE HP in MINUTES!. LAX PAYLESS/FOX EMPLOYEE THIEF STOLE HP in MINUTES!

Doesn't Recommend

Comment

Joined 4 years ago

Not Happy. The car I rented from Payless at LAX in January was sub-par compared to cars I have gotten from Enterprise and Dollar.

I left a cash deposit because the person at the Payless 800 number who booked the reservation said I would get the deposit back immediately upon returning the car. But the Payless employees at LAX would not return the cash deposit when I returned the car, although the car was in the same shape in which I rented it, and said I would receive the deposit in the mail two weeks later. It never came in the mail.

In May I reached someone at Fox, which I was told owned Payless, who said I would receive the deposit within two weeks. It never came.

Try calling the numbers listed on the LAX rental agreement or that Payless gives at their 800 number for LAX or the numbers listed at Google for LAX. Good luck trying to reach anyone. Think about that if you break down in one of their sub-par cars.

When I returned the car to the LAX location early in the morning, the shuttle bus took so long to come that I missed my flight. The person at the return center suggested I walk to another rental car agency to get a shuttle bus. I did so, but still missed my flight.

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Contributor

Joined 10 years ago

Editorial Review. Providing affordable car rentals since 1971, while offering everything from economy to luxury cars, along with full-size vans.