Angelica T.

Joined 10 months ago

went for a massage and to relax at the spa. The facility was a little small but still nice and relaxing. The massage was good but not great, no complaints. They offer fresh drinks and fruits, its good place to unwind, and cleanse I guess.

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LaurenBl

Joined 2 years ago

great spa, a bit noisy.... 4 instead of 5 reviews bc of the talking in the girls locker room/ spa.

I understand that people come here after going to the gym next door but it takes away from the "spa" experience.

i had the best massage from abby. she works with your energy and besides trying to sell you an "upgrade" she does a great job.

This bw is not as good as the one in SM but its so close to home that it will have to do.

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AHoover

Joined 2 years ago

good place, but a bit loud. 4 stars instead of 5 bc it was loud. chatty people. I like the BW in SM better. its quiet and peaceful!

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alanmedelez1

Joined 2 years ago

Great Service and Overall experience. went with my wife and ended up staying the whole day! Even ordered in food!!

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wonderwoman1

Joined 3 years ago

Shame on you Burke Williams!. I've been to Burke Williams many, many times, In fact I have a membership there because the services are absoloutely amazing as well as the ambiance being relaxing and facility is always immaculate. I give all the hard working technicians there 5 STARS. Keep up the good work. On a recent visit to the spa I felt the need to ask my tech if the pay was good and she honestly told me NO, she said that they basically get paid minimum wage and most of their income if not all depended heavily on TIPS. I was beside myself in disbelief. So I asked the next tech I had that same day for for a differant service and they confirmed what the other tech told me. I am disgusted that BURKE WILLIAMS SPA would ever treat their employees this way. It is truely SLAVE LABOR. Those poor employees. How do these people even make a decent living there? How do they survive? I'm still in shock and disgusted that what I thought to be such a prestigius and elegant spa would low ball and rip off their very great and hard working employees. BURKE WILLIAMS shame on you! So people please, please take good care of your tech and make sure to TIP them at the very least 20%. I will be re thinking my decision on keeping my membership there unless those poor techs/therapists get a raise. DISGUSTING! You are taking advantage of your employees. That is poor business ethics if you ask me!

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purplemartini

Joined 4 years ago

Best value ever.... While most people will definitely enjoy this spa and all of its amenities, let me just say that there are a few that this facility would not be for.

I can see how some people might be "put off" by the sometimes insincere attempts at customer service like big smiles and hands on your back to lead you, noisy dressing rooms at peak times and perhaps hokey décor. I myself have sometimes been a little uncomfortable with the whole hand-on-the-back thing, but I just go with it because it is such a small part of the experience. And I have to admit that this says a little more about me than it does about the spa. For those of you that find the spa experience diminished because of these things, I recommend "Urban Retreat" on Ventura Blvd. in Tarzana. They still provide a relaxing environment but they are just a "massage and go" kind of place.

For the rest of us, this place is heavenly and I always dream about it until the next time I can get there. I have never had a bad massage, and in fact, few places give you all the rest of the amenities like a Jacuzzi, aroma therapy towels, fruit and ice cold water (there is even lemonade in the lounge and you can also ask for hot tea). The showers and restrooms are equipped with everything you'd ever need like shampoo, conditioner, body wash, razors, hair ties, toothbrushes (w/pre-applied toothpaste), Qtips, sanitary napkins, tampons, facial cleanser, toner, moisturizer, lotion and mouthwash. They even have under-arm spray deodorant as well as bathroom deodorizing spray! At the ladies' dressing table, you'll find an array of hair sculpting products along with clean brushes, combs, hairdryers, curling irons and even extra magnification mirrors. They even provide plastic bags for wet swimsuits (though, a swimsuit is not required for the whirlpool). I don't even have all this at home!

And did you know that you can ask for fluffy cottony robes instead of the still-quite-plush terrycloth ones? If you need bigger robes or sandals, they'll get you that, too. At BW, you never have to search around for a waste basket and neither do you ever wonder where to put your soiled robe which hasn't always been my experience at other massage salons.

You can also make free local calls from the phone booth areas and you'll also find that your cell phone gains service while in them (I also discovered that my cell phone will work at the furthest ladies dressing tables, too). I have been able to pass more than an hour on my own quietly sleeping or reading my guilty pleasure- rag mags- in the Quiet Room which is something that is nearly impossible for me to do with my daily work schedule and toddler twins at home. This alone would have been enough for me but the rest of what BW supplies puts them far and above your average massage parlor. Last winter, I swear my chronic bronchitis was vastly improved by spending 20 minutes each in the sauna and in the misting room.

I find the general atmosphere at this BW absolutely relaxing and though I haven't tried anything there besides the massages and nail care, I have found that the value for your money can't be beat anywhere. You may be able to find a slightly cheaper massage but not really by much. A 50-minute massage for $105 is pretty much market price. And considering that you get all the rest of the stuff AND you can stay as long as you want as long as they're still open, this place is one of the last great service bargains left!

BTY, I just visited 10/15/10 and they were running a gift certificate promo that gives a percentage off of your treatment that day depending on the future certificate value you purchase. I am kicking myself now for not having bought one. I need a massage right now!

Doesn't Recommend

amber r

Joined 4 years ago

Rudest Trainer ever!. Anyone who wants to work at Burke Williams needs to know about how rude the esthetician trainer Michelle is and a very rude woman named Caren Weaver. They let me go from there company after 2 1/2 weeks of training. They were very rude about letting me go. They never gave me a reason why they let me go. I was devistated. I feel sorry for all the girls left and to leave in that facial BOOT CAMP!!!

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jonesysmama

Joined 5 years ago

You can please some of the people some of the time. This is a great place to come and get those kinks worked out. The dim lights and smell is relaxing the moment you walk in the door.

I read a comment about people being freaked out about the staff gently placing their hands on our backs while guiding us to and from the rooms. But what they don't realize is that it is a gentle way to guide us through the dimly lit hallways and to not walk into the walls after the treatments when we're so relaxed and sometimes dizzy from a great massage. If you don't feel comfortable being touched that way, it doesn't hurt the therapist's feelings if you ask that they only touch you when you're on the table, really it doesn't. If you ask in a "no big deal" way, it's treated like it's no "big deal". My friend is like this and it's never looked at as weird. I don't think they care, they just want to make you happy and comfortable.

Yes, sometimes there are ladies that can get really noisy and chatty in the spa. Some think that their money allows them to be rude and annoying. So I make a point of enjoying the facilities when I know I can really enjoy it. Sunday evenings and week nights are my favorite. I can feel like I have the whole place to myself. Weekends there seem to be bridal parties and birthday parties that come in. There is no getting around that. So I go when I know I can count on peace and quiet. I see the staff being frustrated sometimes and have a difficult line to walk when clients have no care for others and are rude and loud. They complain about being asked to lower their voices. And others complain that the staff didn't do enough to ask them to lower their voices. You can't please all the people. But they certainly do their best and try not to insult anyone in the process.

One of the things I've done is bring ear plugs or my iPod, so I can really be in my own world.

As far as the antlers in the front lounge...really?I've been going there for 5 yrs and I never noticed them until recently. Big deal. At least it's not a whole head of an elk on the wall. I think that would have been ugly. I can see the masculine, sport chalet look they must be going after, but whatever.

What really matters is that I get my moneys worth. And here, I do! From the friendly and accommodating staff, to the fantastic massages and warm robes. I will be a long time client and gee...think I'll book something right now!

Oh yea, I was wondering about the person that commented that she's been here several times and everytime it was not a good experience. Why does she keep going back?

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supergrrl

Joined 5 years ago

amazing facial. Burke Williams Spa in Sherman Oaks is so comforting and homey! The only thing I didn't like about the decor was the antlers? That was wierd. The staff was very friendly and attentive. My facialist , Lilly, was wonderful! She give the most amazing massage! I felt like I got a facial and a massage!! She was very sweet, and not too pushy with products. I will definitely go back to her. I do miss the fruit water.

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MissSnooze

Joined 5 years ago

A Pretty Good Experience Overall. I came for the enzyme facial a few weeks which was great for my face! The facility is nice but was a little cold for my taste. The woman that did my facial was personable enough but not as warm or welcoming as other Burke Williams staff I've had in the past. I enjoyed the spa facility with it being overall quiet enough. The only highly agitating thing was having staff interrupt me in the quiet room whenever I happened to be there at an hour mark... they would disturb each person to ask if they had a treatment. Twice I drifted asleep only to have a staff member wake me to see if I had a treatment. Irritating. My overall experience was okay but I will be going to another facility before I come back to this one....