Longo Lexus

11/08/08

Great Experience at a Top Notch Lexus Dealer

by NavyLDO at Citysearch

Logo Lexus was a great experience for us! Definitely the place to go if you want a low pressure sale!

I am a first time Lexus owner. We wanted the Murano, but glad we held off. I spent a week calling around to many, many, many Lexus Dealers (12 total). I had it narrowed down to just a few where I thought the price would be right. The night before I was going to buy, I decided to call one more dealer (Longo Lexus) and glad I did. Mark, a very nice guy (moves in slow-speed) was very professional as he actually e-mailed me the MSRP Label with all of the itemized standard equipment and options. He hand wrote the invoice price, the discount and his sales price! What a novelty, why don?t the rest of the bone heads out there do that! He was the only dealer to do this for me. I wanted to go a little lower and he told me call him on Saturday. Instead, I drove over 60 miles to Longo and was there when they opened and he was a bit shocked, but he knew I was there to buy.

The RX350 we wanted was down in the underground storage (very cool) and my wife did not like the color. She fell in love with the Pebble Beach Truffle Mica. We went upstairs, crunched a few numbers and bam, an easy deal without all of the vein busting haggling. We purchased the extra protective coating and we went to lunch, came back and the car was filled up, and in shiny showroom condition.

Rony was excellent and helped with the transaction. He showed us the cars, explained featured, took care of the prep, spent a generous amount of time explaining the features, Navigation, etc. Bottom line: He did not rush us!!!

I am a tough customer (25 years in the Military) and generally hate car salesman as a rule... These guys are top notch & I recommend Longo Lexus (Penske Company) to anyone.

The Lexus experience was actually fun for us and I believe that I may be a Lexus owner for Life!! What a beautiful car:)

• Pros: Large Show Room, cool underground storage, nice service center & gift shop
• Cons: None

04/04/07

Worst salesperson

by radcat at Citysearch

Don't get me wrong. Lexus is an excellent car, but this dealer is the worst. The salesmen just ignored you and you have to beg them to sell you a car. I went there a few times in the past years and hoped they would change their attitudes as time past. No luck. Last time I went there was a month ago and I got the same treatment. No one to greet you;no one to answer your questions. I asked for a brochure and they just said 'go to the internet'. Never go back to this dealer again.

• Pros: large selection of cars
• Cons: bad attitude

01/26/07

typical dealer

by jsb1952 at Citysearch

family bought some cars here. good enough to return but they could improve in some areas compared to other dealers we have dealed with in the past. we like lexus though.

• Pros: great automobiles
• Cons: negotiations can take a long time