great food, great fantastic service, great place, beautiful inventive decor, best fancyromantic restaurant, helpful server, not too salty foie gras
A special day ruined.
I was there for Mother's Day Brunch. I would call is a "mini" brunch. The food was good but hot entrees could have more choices. It was only one serving station - meat curving. There were no your usual omelet or pasta stations. I would still give 3 stars for a nice decor and quality of food but gave only one star overall because of the limited selections,
poor service and a very unfortunate experience with the manager:
1. Wheat bread was not among the items, only while bagels. I asked for wheat bread. It was given to me in a napkin while I was standing in a buffet line with a plate in my hand. One would expect it to be brought to the table, on a plate. But it did not
matter after all because it was taken away by a waiter/busboy soon after I brought it to the table.
2. Utensils were removed from our table when plates were cleared out but new utensils were not provided. We actually had to hunt for utensils :).
3. Soup spoons were not to be found.
4. No one checked later on if we needed anything.
5. The restaurant employee at the hostess stand was short with me when I asked her a question. It felt like the restaurant was doing you a favor just for letting you in and we should not expect anything beyond that.
The restaurant adds 20% tip automatically to the bill - what is the incentive to be courteous to patrons, to be respectful?
I could almost see their point: if we were foolish enough to come there to expect a nice brunch with a pleasant service, we've got what we deserve :).
6. A waiter brought our bill in the middle of our meal though there were no reasons to rush us because there were a number of tables available. It almost felt like most employees were not aware that they were working in the hospitality industry :).
I have made attempts to reach a general manager or any manager or employee at Viceroy hotel/restaurant on the phone telling their operator that I'd like to relay my comments about my brunch experience - no one was interested in talking to me. I went ahead and left a detailed voice mail for a restaurant manager that she could make some improvements if so desired.
I did not want to be contacted and did not leave my phone number.
The most upsetting part came when the restaurant manager called me. To get my phone number, the manager contacted my son through his reservation info and told him that I did not like my Mother's Day Brunch. It was cruel! She did not have to reveal to him that I did not like the restaurant. This manager happens to be a woman, maybe even a mother herself. She did not offer me an apology.
Now my son is upset, I am very upset... I enjoy and value our time together very much and for obvious reasons I did not tell him about my dislikes about the restaurant..
It was a big mistake to contact the restaurant trying to help them to improve their service. Well, no more good deeds ... at least for a while :).
Followup on June 21, 2011: After 1.5 months of many ignored phone calls and emails to various managers I received a phone call with an apology and was offered a refund.
Citysearch Editorial Review. Regarded as one of the coolest dining spots in L.A.,Whist at the Viceroy might first grab your attention with its green-hued mirrored walls lined with row upon row of fine china, but beyond Kelly Wearstler's retro-glam design is a dining experience that stirs a different kind of palate. The arrival of chef Tony DiSalvo in late 2009 signaled a shift from the menu's New American tendencies to a much more progressive direction with fresh twists on coastal Mediterranean cooking. Flavors are combined in expected ways and every dish is presented with architectural precision and artistic flair: Bluefin bruschetta is a prime starter, punctuated by fennel, olive and saffron aioli; porcini mushroom soup first arrives as a bowl of carefully arranged chestnuts, speck, ribbons of apple and sage before it's poured over with a thick, savory broth. The edited selection of entrees (there are just seven) spans land, air and sea, with a slow-cooked Arctic char atop couscous steaming with Manila clams, tomato and harisa oil; parmesan-crusted Jidori chicken fittingly paired with poached egg, black truffles, chanterelles and pancetta vinaigrette; and braised beef short ribs served alongside potato puree and celery leaves.
$25 Wine Lover's Nights - great deal!. Saw their ad and decided to check it out. Yep, it is true...over 100 wines on sale on Mondays & Tuesdays for $25 in the restaurant! Love these recessionista offerings particularly at a very swank place like The Viceroy. The wine list includes names like Cakebread, Sterling, etc. Good people watching too
Whist has a new Executive Chef!. My wife and I recently dined at Whist at the Viceroy for our wedding anniversary. We knew there had to be a new chef based on the innovative menu selections. According to our sever, Executive Chef Taite Pearson has an extensive culinary background, and has worked among some of the countries top chefs including Joel Robuchon. Much to our delight our selections were as good as they sounded. My wife enjoyed the pumpkin cappelletti, maple, ricotta salata to start, followed by the lobster bolognese, hand cut pappardelle, basil, while I devoured the lump crab fritters, chives, caviar, aioli, followed by braised beef short ribs, potato puree, celery leaves, horseradish. We were also impressed by the extensive wine list. Last but not least we enjoyed Honey-Pistachio Profiteroles
greek yogurt, saffron, market figs and Cherry Upside-Down Cake
walnuts, vanilla, malt. I would highly recommend whist for an intimate evening or with a great group of friends, as the portions could definitely be enjoyed family style. I have a feeling we were in the presense of future celebrity chef, foodies run don?t walk!
Definitely not the Best Sunday brunch!!. This restaurant was rated the best Sunday brunch. The Sunday brunch is about $50 per person and it?s like an all you can eat buffet style. There are not that many selections, my boyfriend and I were the first two that got into the restaurant for their Sunday brunch. However, most of the food weren't hot. Like the egg benidicts, steam clams were all in room temperture. It?s over priced and the food quality is below average. For those who have tried TAPS in city of Fullerton. You would not think Whist has the best Sunday brunch. If you are foodies?.this is not where you want to have your Sunday brunch. For $50, you can spend it at somewhere else and get better quality of food.
What a bunch of crooks!. This place could have been great for my graduation lunch were it not for the fact that they overcharged our party of 6 by $150!! We realized later that we had been swindled and now we're going back and forth with management. Even getting a parking validation was a NIGHTMARE because they happened to be "out" of dining stamps so the attendants kept trying to make us pay twice the amount for restaurant parking and wouldn't believe that we dined at the restaurant. Check your receipt CAREFULLY. Or just stay away....
MY BEST LOS ANGELES EXPERIENCE YET BY FAR!!!. I had plans to attend a dinner party Christmas night, but was cancelled. I am glad it was now because I came in to Whist upon realization that hotel restaurants are always open on holidays. Had a cocktail before dinner and the bar was breathtaking! Newly transplanted from Chicago, I felt like I had truly arrived in LA! We almost chose an outdoor table but it was chilly. I can only imagine how great those cabanas are in the summer...so VIP in a welcoming way! For dinner, we chose a French Pinot Noir, which was decadent and fairly priced at $120 for the bottle. We shared everything, the endive salad was perfectly paired before the beet risotto. The beet risotto was not only amazing in flavor but was the most attractive risotto dish I have ever let my eyes upon! I think of it often...the service was impeccable, I never had to ask someone to lift my water bottle and refill my glass. The lamb chops were noteworthy, although I favor Enoteca Drago just a tad more. The dessert was "Just Chocolate" and satisfied me in 3 spots. Overall, this is the most romantic environment I've yet to experience. Truly a wonderful setting, with knowledgable and genuinely friendly staff. I will be back many times!
Great overall dining experience. What can I say, beautiful decor, great food, this place has it all. A bit pricey, but oh well. Very romantic and the serviceis friendly once you sit down: don't expect the maitre d' to smile at you.
good food. i thought that this place is a good place for drinks and dinner. the ambience is nice and you have a choice of dining in or outdoors. the service is nice although not as attentive as i would like. but, there were no snooty airs. on to the food. we tried the foie gras and the pork belly. the foie gras was very good, very flavorful and not too salty. the pork belly was lean, not quite as fatty, but it was still nonetheless. i had the thai shrimp curry with glass noodles -- it as very good. it had a nice spicy kick to it. my friend had the rib eye and she liked it. i would probably go back.
Avoid Sunday nights but otherwise fantastic food and service!. Awesome food - especially the glazed pork belly. We ate there twice and Friday night was better than Sunday night. I think Sundays are bad because the chef is not in and they have a smaller staff. When the Cat is away, the workers will play. Sunday night's meal was not as spectacular but the food overall is still good. We also had lunch there Monday and it was fantastic. I would highly recommend this place. Just make sure you pick a good night to go.
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