04/14/09

Low Standards @ Equinox Fitness

by Exemployee

With the economy in jeopardy, Equinox has decided to hire "anyone" from all industries, in order to capture new members. In this effort they are firing best staff daily for any reasons. Employees have "at-will" agreements which means they can fire staff for the color of their hair. There is a revovving door of staff everyday, especially in the Long Island NY area. The clubs there are striving to stay alive. The comapny hasn't a clue how to properly manage their locations in the suburbs. several new employees are from different industries & low standard, especially, when the member is paying for the "best." Think again folks & go elsewhere. equinox is a marketing tool, that hires inxperienced/no-name people to run their clubs. For years there are comments throughout US, about the nasty/inexperienced staff they have. It is not quality organization, & members are getting hurt in their clubs; of which, Corp. does not care about. Word has it that the Long Island clubs will be closing & the company will be chapter 11 soon, so be careful, anyone joining/seeking employment. I am an ex-mgr. of 4 yrs...

• Pros: clean
• Cons: CEO/Management, mis managed..

07/30/08

Unfair practice on terminating contract

by ColtsGal

The club itself is nicer than most gyms I've been to. Love the classes and equipment. Staff is ok. I had injured my back about half way into my one year membership and stopped going. I never bothered to put a freeze to my account and paid for the monthly fee. When my one year term is up, I decided not to renew and hand delivered a cancellation of membership so that I won't get billed the month to month. Manager contacts me to acknowledge receipt of cancellation while trying to convince me to stay on. I turned them down. The next month I get a letter from collections department stating I owe the monthly due. I called to resolve this and they said that they will follow up with the manager. The following month, I get another letter from collections department stating that I now owe 2 months worth of dues. Again, I contact them and they said manager must have forgot to terminate my account and they will go ahead and fix this. Here we are 6 months later and they forwarded me to collection agency for the 2 months due. WTF??? I expected more from this place and now I will do everything that I can to make sure everyone knows how unscrupulous and greedy this gym is.

• Pros: Classes
• Cons: Manager is a j3rk.

07/24/07

Its just a gym, guys. Not time share...although some of the sales guys belong in time share.

by ckhavari

These guys need to learn about sales. Just call them up and ask them for monthly membership prices over the phone. I DARE YOU. Try it. They can't talk about prices because it is a sales disaster...These people rely on foot traffic NOT phone sales (obviously), to sell memberships. "its just a gym, guys. Not time share"

No two people pay the same price.

I got bounced around to three different people that didn't know pricing information FOR THE GYM THAT THEY WORK AT! Rediculous.

Just a taste of whats to come if you join this gym. (for the record, no one was rude to me. they just played stupid) I guess word of mouth doesn't matter to these guys)

By the way, guys. If you do a google search for 'equinox membership prices' there are plenty of dissatisfied people that will let you know. So, good job keeping it a secret.

Also, I want to give my money to people that deserve it, not to people who want to practice their sales "skills."

Just joined an equally nice gym in the same area. They laughed when I told them about EqUinOx. What a joke.

• Pros: none
• Cons: Save your money