Rock'n Fish

11/08/09

The worst service imaginable

by NicoSann at Citysearch

After spending a 1/2 hour trying to determine who would be serving us dinner - it took another 10 minutes to find a manager. The throng of baseball hat wearing, shot drinking recent college grads made it very difficult to properly lodge a complaint about the service. The food has declined in recent years - but is edible. The utter lack of service and he complete lack of care by the management (at least on a weekend night) make it a impossible place to have a decent dining experience. The bar was obviously more important to the management - the food and service played a distant second fiddle.

• Pros: Edible food
• Cons: The service

09/18/08

Horrible Customer Service

by BGrace72 at Citysearch

We frequent the establishment because of their great food but not because of their service. We were going to throw a 40th birthday for a co-worker who loves their food. I made a reservation for 11 for lunch time and requested we sit on the patio. The hostess said we cannot guarantee the patio. I was stunned as to why we have a large party and cannot sit where we would like. I left two messages for the manager to call me back and she never did. I find this totally unacceptable and bad managing. Needless to say we cancelled the reservation.

This is not the first time we or people we know have had problems with this restaurant the managers obviously dont care about their patrons and the wait staff was rude to them too, saying they were giving them free beverages and then charging them later.

01/23/08

my favorite restraurant

by lynnraphal at Citysearch

everthing on the menu is good and it is very different from your average restraurants. Price is high average but it is worth it. my favorite dish is the blacken halibut, mac cheese, corn, and spinich. But only problem is the waiting you must make a reservation with no reservation one will wait about a hour or more.

• Pros: Food
• Cons: waiting to get a table